Experience

Wharton County Junior College
• Higher Education
• 100 - 200 Employee
• Information Technology Help Desk Support

  • Jul 2021 - Present


NX Utilities

• United States
• Construction
• 100 - 200 Employee

• Quality Control Specialist

  • Jul 2018 - Sep 2019

  • Fiber optic quality control over ATT fiber-optic light-gig aerial construction in Houston area. • Make sure that anchors, guy wires, risers and cleats are installed properly and to company specifications. • Resolved conflicts such as damage claims and customer complaints. • Worked closely with and managed sub-contractor crews. • Fiber optic quality control over ATT fiber-optic light-gig aerial construction in Houston area. • Make sure that anchors, guy wires, risers and cleats are installed properly and to company specifications. • Resolved conflicts such as damage claims and customer complaints. • Worked closely with and managed sub-contractor crews.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Senior Specialist Business Management

  • Jun 2015 - Feb 2018

  • Served as docking station deployment coordinator for all regions and network service organizations. Ordered equipment, scheduled implementations, managed and tracked inventory, and communicated daily with vendors. • Implemented changes to the camera ordering process resulting in company savings exceeding $1.5 million. • Managed the camera system ordering process for all retail and non-retail AT&T stores across the country. This included placing orders for Desktops, security cameras, mounts, encoders, switches etc., entering information on excel spreadsheet forecasting yearly amounts of equipment, configuring (imaging) Desktops shipping and tracking of equipment to the end user. • Resolved any vendor or internal client related issues • Provided post security system and docking station installation support • Monitored pricing to ensure costs were managed effectively and within budget. • Responsible for customer experience, technical and billing analysis and support, and inventory management. • Worked closely with key vendors to ensure hardware and software products were deployed throughout the organization consistent with the purchase terms and followed up with the vendors when any issues arose. • Tested and certified monthly Microsoft security patches for over 18,000 mobile workforce field devices which included CIM, C&E, DEG, GTAC, R12 and mobility devices. • Tested and certified all external software updates prior to distribution to field devices via the System Center Configuration Manager (SCCM). This process ensured that updates were compatible with the ATT network preventing both significant downtime and in some instances data corruption.



AT&T Mobility

• United States
• Retail
• 1 - 100 Employee

• Senior Systems Analyst- Manager

  • Jun 2002 - Feb 2015

  • Served as lead software tester for all next generation devices which included analyzing, testing and certifying new software for Panasonic Tough books, Panasonic Tablets, Dell laptops, HP laptops, IPad, IPhone, Tough pads, R12 rugged devices, GTAC and Xplore Tablets. • Provided the highest level of technical support to IT Helpdesk and worked closely with other support groups when troubleshooting problems or defects and facilitating resolutions. Assisted in developing, documenting, and implementing policies and procedures in an ever changing technology environment in which field technicians required real time technology responses.