David Smith
Technical Analyst (Service Support) at Oxford Brookes University- Claim this Profile
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Bio
Kwasi Owusu-Asomaning - MBA, ICF PCC, CEC
David has a very broad Technical IT knowledge and during the time I worked with him, he was an excellent mentor. David possesses excellent IT Support skills and troubleshooting skills. He also has experience of server management and application deployment. David always provided valuable contribution to all major IT decisions made and he has an eye for detail and able to see the bigger picture. David was always at hand to challenge me to consider alternative solutions he saw fit for me to explore. David was always the first to explore new technology to outline potential future business use cases. David will be an excellent addition to any organisation's infrastructure.
Kwasi Owusu-Asomaning - MBA, ICF PCC, CEC
David has a very broad Technical IT knowledge and during the time I worked with him, he was an excellent mentor. David possesses excellent IT Support skills and troubleshooting skills. He also has experience of server management and application deployment. David always provided valuable contribution to all major IT decisions made and he has an eye for detail and able to see the bigger picture. David was always at hand to challenge me to consider alternative solutions he saw fit for me to explore. David was always the first to explore new technology to outline potential future business use cases. David will be an excellent addition to any organisation's infrastructure.
Kwasi Owusu-Asomaning - MBA, ICF PCC, CEC
David has a very broad Technical IT knowledge and during the time I worked with him, he was an excellent mentor. David possesses excellent IT Support skills and troubleshooting skills. He also has experience of server management and application deployment. David always provided valuable contribution to all major IT decisions made and he has an eye for detail and able to see the bigger picture. David was always at hand to challenge me to consider alternative solutions he saw fit for me to explore. David was always the first to explore new technology to outline potential future business use cases. David will be an excellent addition to any organisation's infrastructure.
Kwasi Owusu-Asomaning - MBA, ICF PCC, CEC
David has a very broad Technical IT knowledge and during the time I worked with him, he was an excellent mentor. David possesses excellent IT Support skills and troubleshooting skills. He also has experience of server management and application deployment. David always provided valuable contribution to all major IT decisions made and he has an eye for detail and able to see the bigger picture. David was always at hand to challenge me to consider alternative solutions he saw fit for me to explore. David was always the first to explore new technology to outline potential future business use cases. David will be an excellent addition to any organisation's infrastructure.
Credentials
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Certified System Administrator
ServiceNowApr, 2021- Oct, 2024 -
Agile Project Management Foundation
-May, 2015- Oct, 2024 -
Agile Project Management Practitioner
-May, 2015- Oct, 2024 -
PRINCE2® Practitioner certificate in Project Management
-May, 2015- Oct, 2024 -
PRINCE2® Foundation certificate in Project Management
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Experience
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Oxford Brookes University
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United Kingdom
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Higher Education
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700 & Above Employee
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Technical Analyst (Service Support)
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Feb 2023 - Present
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IT Project Coordinator
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Oct 2016 - Jan 2023
Was involved as Project Manager working on projects that have a focus on Service Management Improvement in IT Services directorate at Oxford Brookes University using the ServiceNow platform. Also involved in ServiceNow development projects across the University.Previous work areas have involved looking at: * Service Definition/Service Catalogue* Asset Management* Financial Management* Service Mapping* Performance Analytics* Governance Risk and Compliance* Release Management* Configuration Management* Service Catalogues and Service PortfolioAlso Project Manager for our Estates and Facilities Management Project (utilising ServiceNow. Areas include looking at:Field Service ManagementPreventative MaintenanceAsset Management Show less
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Managed Print Project Coordinator
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Jan 2015 - Sep 2016
Involved in the Managed Print Project within Oxford Brookes. My specific role is to to coordinate the IT element of the project. This involves not only dealing with technical staff but also external contractors and a vast array of stakeholders across Brookes.I am also now part of a newly formed Programme Management team in OBIS (the IT directorate of Brookes). Although new, this is an exciting and stimulating area to work in.This is a challenging role and is my first foray into Project Management, an area which I hope to develop, not only be doing the job but getting some qualifications under my belt. Show less
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Business Support Analyst (Portfolio Management)
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Apr 2014 - Dec 2014
Looking after the Portfolio Management of IT projects within Oxford Brookes University and providing overall project support in all areas of P3M.
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Business Support Analyst
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Jun 2011 - Apr 2014
Involved as Business Support Analyst with remit/business relationships role with Directorate of Estates and Facilities Management, Directorate of Corporate Affairs and the Faculty of Health and Life Sciences.
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IT Support Officer
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Jan 1996 - Jun 2011
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Computer Operator
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Mar 1991 - 1996
Computer Operator - General day-to-day installation and monitoring of computer equipment (including Unix servers, NT servers, printers, plotters etc.)
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Numerical Algorithms Group
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Oxford
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Services Assistant
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1987 - 1991
Services Assistant - General administrative office work, copying of computer media, distribution and administration of journals. Services Assistant - General administrative office work, copying of computer media, distribution and administration of journals.
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YTS Trainee
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1986 - 1987
Y.T.S. Trainee - : Position linked with BTEC course above. Work included dealing with mortgage forms and customer accounts Y.T.S. Trainee - : Position linked with BTEC course above. Work included dealing with mortgage forms and customer accounts
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Education
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1996 - 1998
Oxford Brookes University
Postgrad Diploma, Diploma in Management Studies -
1991 - 1996
Oxford Brookes University
Bachelor's Degree, Computing and Information Systems
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