Experience

Fuze: An 8x8 Company

• United States
• Software Development
• 1 - 100 Employee

• Solution Consultant

  • Apr 2021 - Present

  Serve as the primary solution and technical consultant for the customer in the design and build of their Fuze VoIP UCaaS solution. This includes designing the solution from a logistical standpoint, through the building of the user services, call flows, hardware setup through eventual go live on the Fuze platform. Working as the customer advocate, I ensure that the customer and their users have a buy in to the product and are using the features and tool to their fullest… Show more Serve as the primary solution and technical consultant for the customer in the design and build of their Fuze VoIP UCaaS solution. This includes designing the solution from a logistical standpoint, through the building of the user services, call flows, hardware setup through eventual go live on the Fuze platform. Working as the customer advocate, I ensure that the customer and their users have a buy in to the product and are using the features and tool to their fullest capabilities. The role also works closely with Product to help make suggestions for improvements and enhancements to the Fuze platform as they are discovered.

• Support Engineer - Team Lead

  • Nov 2015 - Jan 2022

  Leading team of Support Engineers tasked with migrating customers from acquired company to the Fuze communications platform. Provide enterprise level support for end users and IT staff for VoIP telephony and unified communication systems, as well as other cloud based services



Neesh Solutions

• Dover, NH

• Technology Consultant

  • Jul 2011 - Present

  Neesh Solutions provides quality cost-effective IT support and consulting for small business in the Southern NH area. Whether you currently have no IT staff or need help on a technology project, Neesh Solutions can step in cover all of your technology needs. Using a customer service driven and proactive approach, Neesh Solutions will ensure that your technology needs are being identified and addressed. Ranging from network designs and builds to backup systems integrations, we will have… Show more Neesh Solutions provides quality cost-effective IT support and consulting for small business in the Southern NH area. Whether you currently have no IT staff or need help on a technology project, Neesh Solutions can step in cover all of your technology needs. Using a customer service driven and proactive approach, Neesh Solutions will ensure that your technology needs are being identified and addressed. Ranging from network designs and builds to backup systems integrations, we will have all of your bases covered. Show less Neesh Solutions provides quality cost-effective IT support and consulting for small business in the Southern NH area. Whether you currently have no IT staff or need help on a technology project, Neesh Solutions can step in cover all of your technology needs. Using a customer service driven and proactive approach, Neesh Solutions will ensure that your technology needs are being identified and addressed. Ranging from network designs and builds to backup systems integrations, we will have… Show more Neesh Solutions provides quality cost-effective IT support and consulting for small business in the Southern NH area. Whether you currently have no IT staff or need help on a technology project, Neesh Solutions can step in cover all of your technology needs. Using a customer service driven and proactive approach, Neesh Solutions will ensure that your technology needs are being identified and addressed. Ranging from network designs and builds to backup systems integrations, we will have all of your bases covered. Show less



B2W Software, A Trimble Company

• United States
• Software Development
• 100 - 200 Employee

• Technical Support Engineer

  • Dec 2012 - Nov 2015

  Provides technical and user support for customers of our enterprise construction estimating and tracking software. Provides technical and user support for customers of our enterprise construction estimating and tracking software.



Great Bay Community College

• Portsmouth, NH

• IT Director

  • Dec 2006 - Jul 2011

  As IT Director at Great Bay Community College, I managed a group of 3 support specialists in maintaning the infrastructure and all desktop services for the college. The range of duties included maintaining and supporting the student computer labs, all of the administrative technology including audio visual equipment and the VoIP phone system. I worked in conjunction with our System Office IT staff for WAN based systems such as Exchange Email, Banner and Blackboard. A large part of my… Show more As IT Director at Great Bay Community College, I managed a group of 3 support specialists in maintaning the infrastructure and all desktop services for the college. The range of duties included maintaining and supporting the student computer labs, all of the administrative technology including audio visual equipment and the VoIP phone system. I worked in conjunction with our System Office IT staff for WAN based systems such as Exchange Email, Banner and Blackboard. A large part of my duty as Director was to manage the technology budget and to make decisions regarding equipment and software purchasing. I served on the President's Cabinet as well as other various Community College System task forces for system wide technology implementations. Show less As IT Director at Great Bay Community College, I managed a group of 3 support specialists in maintaning the infrastructure and all desktop services for the college. The range of duties included maintaining and supporting the student computer labs, all of the administrative technology including audio visual equipment and the VoIP phone system. I worked in conjunction with our System Office IT staff for WAN based systems such as Exchange Email, Banner and Blackboard. A large part of my… Show more As IT Director at Great Bay Community College, I managed a group of 3 support specialists in maintaning the infrastructure and all desktop services for the college. The range of duties included maintaining and supporting the student computer labs, all of the administrative technology including audio visual equipment and the VoIP phone system. I worked in conjunction with our System Office IT staff for WAN based systems such as Exchange Email, Banner and Blackboard. A large part of my duty as Director was to manage the technology budget and to make decisions regarding equipment and software purchasing. I served on the President's Cabinet as well as other various Community College System task forces for system wide technology implementations. Show less



Great Bay Community College / NHCTC - Stratham

• Technical Support Specialist

  • Mar 1999 - Nov 2006

  Previous to becoming IT Director, I served as a IT Specialist providing all academic and administrative technology support for the Stratham Campus. Previous to becoming IT Director, I served as a IT Specialist providing all academic and administrative technology support for the Stratham Campus.