David Sinclair
Executive Officer at ATSA - Assistive Technology Suppliers Australia- Claim this Profile
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Bio
Credentials
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Social Media for Nonprofits
LinkedInFeb, 2017- Nov, 2024 -
Learn Office 365: The Basics
LinkedInDec, 2016- Nov, 2024 -
Mobile Marketing Strategy
LinkedInOct, 2016- Nov, 2024
Experience
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ATSA - Assistive Technology Suppliers Australia
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Australia
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Hospitals and Health Care
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1 - 100 Employee
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Executive Officer
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Nov 2016 - Present
To manage all aspects of the Assistive Technology Suppliers Australia (ATSA) association as the leading industry body representing the views and convictions of the supply of assistive technology (AT) across Australia. Support our members to achieve their goals and aspirations in the pursuit of ethical solutions for the user of AT, resulting in making everyday living easier. Ensure the market for AT is competitive, efficient, viable and appropriately regulated. Support the industry through effective advocacy and information transfer to grow and strengthen the AT industry sector.
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Property Project Manager - Volunteer
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Feb 2012 - Present
An elected officeholder responsible for administering the financial and property affairs of the church and parish. Team lead on the Relocation Project - $10M budget, covering budget, legal requirements and communication • Run information sessions including one on one meeting with church members on the issues facing the Parish and develop a suitable strategic plan. Communicated the strategic plan and adjusted. • Work with Diocese to formulate processes and Ordinances to allow for strategic plan to be realised. • Meet and work with Local Council representatives. • Negotiated sales terms of Dundas Property and the purchase of new property. • Established ongoing feedback and communication sessions with the all groups, church members and Diocese.
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BrightSky Australia
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Australia
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Hospitals and Health Care
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1 - 100 Employee
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General Manager
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Apr 2010 - Jun 2016
Manager of the social enterprise for ParaQuad NSW, ensuring a national commercial entity delivers healthy dividends to ParaQuad NSW to allow for it to fulfill its charity work.Leading a team of over 50 dedicated staff, covering Sales, Marketing, Operational groups to reach their potential under commercial principles and to strive for success. The positive environment that has been nurtured has allowed for innovation to flourish. Some of the results have including the development of a number of Apps some which have been world first. Assistance for the customer to comply with the new funding streams, NDIS and Aged Care Reform.The business outcome focus combined with understanding the customer needs has lead to the double digit growth of BrightSky Australia from a small medical consumable distribution business in 2010 to an operational structure that manages 9 government contracts covering both State and Federal jurisdictions. The service now boasts a true national presence with the ability to adapt to a number of contract complexities and stringent KPI's without compromising the need to care for the individual general public customer.
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National Customer Operations Manager
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Feb 2007 - Mar 2010
Oversight of the operational activities of BrightSky Australia covering Customer Care and Warehouse/logistic functions.Took a "Charity Thinking " operation into a commercial functioning unit without losing the characteristic of "Caring" for the customers that we serve. This was achieved through re engineered the operation to meet customer service standards. Redesigning workflow and implementing change management principles based on continuous improvement methodology.Restructured and redesigned the warehouse workflow that achieved 300% productivity improvements including operational costs reductions of 20%Moved customer satisfaction ratings from 75% to 95% in 2 years
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Navman
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Computers and Electronics Manufacturing
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1 - 100 Employee
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National Service Manager
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2005 - 2006
Managed the repair operation including technical inquiries Developed a forecasting tool that enabled reduction of inventory but improve turnaround of repairs Improved workflows Managed the repair operation including technical inquiries Developed a forecasting tool that enabled reduction of inventory but improve turnaround of repairs Improved workflows
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Canon Australia
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Australia
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IT Services and IT Consulting
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500 - 600 Employee
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Business Analyst - Service
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2002 - 2005
Part of 78 person team that implemented a $44 million Oracle project - area of focus was Customer serviceAssist in software and application design covering workflow development and documentation for the management and handling of customer service for the photographic operation and support the design for infield service of photocopiersCustomer Service Business liaison representative between the business operation and projectTrainer of new systems to the business
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Service Manager - National, Photo/ Video Products
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1997 - 2002
National oversight of the camera and video repair operationPart of management team that supported professional photographers at the Olympic gamesReduced spare part inventory by 50% and improved turnaround of repairs from 4 weeks to 4 daysImproved customer satisfaction rating from 93% to 97%Designed and implemented spare part recycling for the photocopy business that resulted in 7 figure cost saving to the organisation.
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Education
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2003 - 2008
Macquarie Graduate School of Management (MGSM)
Masters of General Management, Business -
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Pennant Hills High
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