Experience

New Lanark Trust

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Graduate Trainee

  • Mar 2015 - Present

  Working on own initiative and as part of a team to deliver excellent customer service within reception and the main restaurant. Reception duties include, operating front of house systems and dealing with in-house guests issues and requests. Providing a first class welcome to all our guests and ensuring that they have a comfortable and enjoyable stay in the complex and hotel. Carry out the day-to-day running of the hotel including all billing and business posting, daily banking and general typing and administration. Duties in restaurant include, managing a small team, meeting and greeting customers and their expectations, table service, till operation and cash handling, cleaning tables and cleaning duties. Show less



New Lanark Mill Hotel

• Team Leader

  • Jun 2014 - Jun 2015

  Working as part of a team and supervising a team to exceed all Bride and Groom’s expectations. Duties include, coordinating all Weddings and Events, supervising a team in maintaining service standard, anticipating customers’ expectations, table service, till operation, cash handling and cleaning duties.

• Waiter

  • Jun 2011 - Jun 2014

  Working as part of a team to deliver excellent customer service within the function suite, restaurant, bar, wedding open days and tours of the hotel. Duties include, restaurant set up, meeting and greeting customers, order taking, anticipating customer needs as well as meeting and exceeding customer expectations, table service, till operation, counter service, clearing tables and cleaning duties.