Experience

Heartland Mutual Insurance
• Canada
• Insurance
• 1 - 100 Employee
• Vice President, Information Technology & Chief Information Officer

  • Jul 2023 - Present


Chief Information Officer | Technology Champion | Strategic Advisor

• IT Executive Consultant

  • Jan 2022 - Jul 2023

  As an executive with two decades of IT experience, I assist organizations with a wide range of challenges and opportunities. From launching a new product or service to addressing an issue with cost, quality or performance, I provide strategic and hands-on support. I am available for full-time, interim or consulting opportunities. Here is an overview of my services: • Environment optimization – conduct a comprehensive assessment of technology, delivery and organizational structure, plus provide a full set of recommendations for improvement • Digital transformation roadmap – translate vision into organizational transformation of delivery and operations to an agile framework (agile transformation) or digital framework (digital transformation) • Products/services procurement – guide the selection process from needs assessment to contract negotiations • Talent structure – help assess talent requirements to align organization’s internal and external needs, scale existing team, define roles and recruit candidates • Service delivery – provide direct oversight over all aspects of delivery such as establishing new programs, scaling and/or pivoting existing initiatives, focusing and accelerating struggling projects and executing special projects Please reach out to me on LinkedIn or contact me at dvice11@gmail.com. Show less



407 ETR

• Canada
• Truck Transportation
• 200 - 300 Employee

• Senior Director: Information Technology

  • 2018 - 2021

  Reporting to the COO, was responsible for all aspects of the Information Technology function, including all employees, operations, deliverables and financials, enabling interactions with 4M customers and facilitating $1.5B of revenue. Areas of focus include innovation, digital transformation, mobile services, and cost optimization.• Re-focused end-to-end IT strategy to align with the evolving enterprise strategy, changing market conditions and advancing technology landscape• Established an IT cost optimization benchmark and roadmap in collaboration with external advisor and Finance team• Directed execution of $75M ERP transformation through key building, testing and operational readiness activities to completion of first phase• Guided activities from market evaluation to MVP launch of new mobile app product; implemented new process and team to continuously improve and add features Show less

• Senior Director: Information Technology

  • 2013 - 2018

  Reporting to the CIO, was responsible for Information Technology strategy and delivery, leading the organization from product and architecture planning through agile development to release management and support. Areas of focus include departmental reorganization and scaling, transition to analytics, as well as transition to a service provider business model.• Implemented business alignment practices to improve collaboration on corporate/IT goals and optimize use of Information Technology teams• Collaborated with Data Engineering team to transition data management approach to a data analytics platform in support of newly formed Data Science team• Led cross-departmental Business Development team, engaging with and visiting other Tolling Agencies, promoting innovation and leading responses to selected RFx’s • Modified entire commercial services platform to operate as a service provider and built new tolling service offering for the Province of Ontario Show less

• Director: Technology Solutions

  • 2009 - 2013

  Reporting to the VP Information Technology, was responsible for the execution and continuous improvement of the practices of architecture and software development at the highest levels of speed, quality, performance and scalability. Areas of focus include enterprise architecture, modernization and increased agility, visibility and alignment across the organization.• Led Enterprise Architecture initiative, from vision to implementation, and produced case studies demonstrating the business benefits• Guided product selection for core back-office components including customer relationship management, business rules engine, business process management, enterprise asset management, business intelligence and advanced traffic management systems• Spearheaded transition from waterfall to agile/scrum, achieving practical benefits including improved employee morale, increased and measurable velocity, strong business involvement, continuous delivery and flexibility to pivot to the highest value work Show less



Symcor

• Canada
• Financial Services
• 700 & Above Employee

• Associate Director, Core Services

  • 2007 - 2009

  Established and led a new Statement Solutions Core Services team including Project Management, Architecture, Business Analysis, Development and Quality Assurance. Worked with customers to explain features and services and with implementation teams to transition features for client delivery and support.• Formed roles, responsibilities and processes for new cross-functional Core Services team from scratch • Worked with Product Management to define statement products, service levels and pricing• Enhanced federated archive technology from a POC to a robust bill presentment customer product Show less

• Senior Manager: Architecture & Development

  • 2005 - 2007

  Established a process to generate scope and estimates for all customer proposals with a focus on reducing volatility in a rapidly growing funnel of implementations. Worked with key clients to establish dedicated teams in both organizations to effectively handle the volume of joint implementations.• Established estimation and review process to improve accuracy in order to increase customer satisfaction and schedule resources more effectively• Established a joint collocated centre of excellence with a major financial institution• Introduced offshoring capabilities for best-fit areas of development Show less