David Seinsche

Freelance Consultant Customer Communication Software Freshdesk at Springlane
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Contact Information
us****@****om
(386) 825-5501
Location
Germany, DE

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Credentials

  • Freshworks Sales Foundations Certification
    Freshworks
    Dec, 2022
    - Nov, 2024
  • Freshdesk Product Expert - For Admins
    Freshworks
    Jan, 2021
    - Nov, 2024
  • Freshdesk Product Expert - For Agents
    Freshworks
    Jan, 2021
    - Nov, 2024
  • Freshdesk Omnichannel Expert Certification
    Freshworks
    Mar, 2023
    - Nov, 2024

Experience

  • BURNHARD
    • Germany
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Freelance Consultant Customer Communication Software Freshdesk
      • Apr 2023 - Present

      • Consulting for the current software solution • Optimizing the system • Training of employees / Development of administrative competences • Consulting for the current software solution • Optimizing the system • Training of employees / Development of administrative competences

  • Temedica
    • Germany
    • Data Infrastructure and Analytics
    • 1 - 100 Employee
    • Freelance Consultant Customer Communication Software Freshdesk
      • Feb 2022 - May 2023

      • Consulting for the current software solution • Optimizing the system • Training and User Manual maintenance • Consulting for the current software solution • Optimizing the system • Training and User Manual maintenance

  • Deichmann
    • Germany
    • Retail
    • 700 & Above Employee
    • Consultant Customer Communication Software Freshdesk
      • Sep 2021 - Apr 2022

      • Consulting for the current software solution • Optimizing the system • Training and User Manual maintenance • Development of the successor • Consulting for the current software solution • Optimizing the system • Training and User Manual maintenance • Development of the successor

  • zooplus
    • Germany
    • Retail
    • 700 & Above Employee
    • Consultant Customer Communication Software Freshdesk
      • Dec 2020 - Aug 2021

      • Consulting in the area of the current software solution• Optimizing the system• User Manual maintenance• Development of the successor

    • Freshdesk Administrator
      • Jun 2019 - Dec 2020

      • Planning / configuration / maintenance of the ticket flow in omnichannel operation (e-mail, phone, chat)• Provision of reports for internal evaluations• Interdepartmental cooperation• Ongoing training and User Manual maintenance• User management• Cooperation with external service providers

  • posterXXL
    • Germany
    • Printing Services
    • 1 - 100 Employee
    • Consultant for the Customer Communication Software Zendesk
      • Jun 2019 - Dec 2019

      • Administration• Development of the successor• Consulting for migration to OSC Rightnow

    • Team Manager Quality Customer Service / Senior Admin of the Customer Communication Software Zendesk
      • May 2017 - May 2019

      • Quality Assurance • Administration Zendesk• Management and development of the Quality Team (two team members)• Project-based team leadership during the Christmas season of the German-speaking in-house Customer Service team

    • Service Specialist Customer Service
      • Apr 2015 - Apr 2017

      • B2C Customer Support (customer consulting and complaint management)• Set-up and administration of the service chat (Zopim)

  • ePetWorld GmbH
    • Germany
    • Veterinary Services
    • 1 - 100 Employee
    • Senior Customer Care Agent
      • Nov 2013 - Mar 2015

      • B2C Customer Support (advice and complaint management) • Provision of reports • Supervision of working students and training of new employees • B2C Customer Support (advice and complaint management) • Provision of reports • Supervision of working students and training of new employees

  • Auto Europe Car Rental
    • United States
    • Leisure, Travel & Tourism
    • 200 - 300 Employee
    • Manager E-Mail-Marketing
      • Apr 2012 - Aug 2013

      • Email marketing manager for twelve languages in 20 countries• Creation of newsletters• Provision of reporting• Supervision of the international team consisting of twelve employees

    • Marketing Manager
      • Apr 2011 - Mar 2012

      • Marketing Manager DACH-Region, spread over two brands• Creation and maintenance of website content

    • Senior Customer Care Agent
      • May 2008 - Mar 2011

      Customer Care Agent in the Reservation Centre / support of the Marketing Management DACH• B2C Customer Care (advice and complaint management)• Assumption of supervisor tasks

Education

  • Staatliche Fachoberschule Weilheim i.OB
    Fachhochschulreife
    2003 - 2004

Community

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