Experience

NyRAD Inc.

• Canada
• Defense and Space Manufacturing
• 1 - 100 Employee

• Industrial Participation Consultant

  • Jan 2020 - Present

  • Assists clients, both Canadian and International, in the pursuit, capture and execution of value proposition obligations related to Canada’s Industrial Technological Benefits policy• Supports the NyRAD team in developing effective, creative solutions that best serve client needs • Assists clients, both Canadian and International, in the pursuit, capture and execution of value proposition obligations related to Canada’s Industrial Technological Benefits policy• Supports the NyRAD team in developing effective, creative solutions that best serve client needs



Maximus Canada Quality Assurance Specialist For Elections Canada

• Quality Assurance Team Lead

  • Jul 2019 - Nov 2019

  • Team lead for a Quality Assurance (QA) department of 6 employees• Main point of contact for Elections Canada for QA related issues and concerns• Created and presented Quality Assurance training materials to all new agents for successful First Time Resolution of citizen inquiries, AHT compliance and maximum Customer Satisfaction (CSAT) scores in post call surveys, survey uptake was in excess of 90% and average CSAT results exceeded 90%• Continuously improved monitoring standards by working collaboratively with the entire QA team and Elections Canada through weekly joint calibration sessions• Successfully identified trends, such as the increase in call volumes related to voting outside of Canada, and implemented specific training for agents to more easily and accurately provide answers to callers• Delivered training for agents on Elections Canada organization structure & mandates, overviews of the Canada Elections Act and Privacy Act and Canadian Parliamentary organization and structure



Parisella, Vincelli Associates Consulting Group, (PVA Consulting Group)

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Project Manager

  • Dec 2013 - Aug 2018

  Clients: Hydro One, Cogeco, Cavendish Farms• Developed a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change• Developed new process maps, reports and tools and worked collaboratively with clients to implement new operational processes and procedures• Provided guidance and coaching to senior client management to facilitate successful transformation• Prepared project performance reports, weekly project progression updates, and worked with clients to create action plans to address off schedule conditions• Identified potential people-side risks and anticipated points of resistance and developed specific plans to mitigate or address concerns.• Prepared readiness reviews for senior management.• Evaluated the effectiveness of change management plans; captured lessons learned and opportunities for improvement• Facilitated training for supervisors, managers and executive management team in the change management and continuous improvement processes

• Installation Manager

  • Nov 2007 - Dec 2013

  Clients: Cavendish Farms, Nova Scotia Power, NorthwesTel, Telus, Imperial Manufacturing Group, Penn West Oil and Gas• Trained, coached, developed, and mentored twenty consultants during this period• Facilitated training for supervisors, managers and executive management team in the change management and continuous improvement processes• Improved process cost, quality, and customer satisfaction with lean-office Kaizen workshops• Tracked project forecaste dates to actual delivery dates, documenting reasons for variance impact to schedules and created action plans to address variances to project timelines• Trained clients to observe processes, identify procedural, management system and behavioral opportunities and create accurate standards for activities • Managed and escalated project tasks, timelines, and issues on a day-to-day basis• Built skill practices, quizzes, and assessments for new consultant training in order to measureunderstanding and readiness for advanced project tasks

• Senior Consultant

  • May 2006 - Nov 2007

  Clients: Armor Transportation Group, Best Buy Warehousing • Trained and implemented Continuous Improvement methodologies such as a 5 Why, Kaizen events and employee focus groups resulting in significant culture shift driving improvements of the client's production systems• Performed work flow analysis to identify areas of opportunity and improvement with client’s day to day operations• Meet with Senior Management to provide feedback on improvement status, present updates on clients for management to present to top clients• Coached and trained client supervisors to enhance communication skills with employees, how to set expectations based on observed standards • Created Production Planning and Schedule Control tools which provided clients with accurate real time and data and drove pro-active supervisor behaviors• Trained client supervisors how to follow up with employees, identify variances and provide positive and constructive feedback using productivity and performance data gained through the use of real time production analysis tools

• Consultant

  • Feb 2005 - May 2006

  Clients: Canadian Pacific Railways & Bell Canada• Assisted clients in developing a culture of continuous improvement that led to improved productivity, performance, efficiency, and employee engagement • Developed management system tools to better help client supervisors forecast, plan, execute and report on the work in their areas to maximize productivity and performance• Coached supervisors to critically observe work processes in their areas to identify opportunities with processes, tools, information and employee behavior