Experience

Hartfiel Automation

• United States
• Industrial Automation
• 100 - 200 Employee

• Outside Sales Engineer

  • Aug 2020 - Present

  Virginia, United States



Molex

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Industrial Account Manager

  • Mar 2018 - Aug 2020

  Roanoke, Va



Carter Machinery

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Industrial Rental Sales Representative

  • Apr 2016 - Mar 2018

  Roanoke, Virginia Area • Successfully doubled sales revenue within a year creating business relationships with new and key customers. • Increased customer knowledge of product offering to allow for exponential growth for specific territory. • Implemented several contractual agreements to increase revenue for Carter and allow opportunity for exposure for the company. • Performed customer training on several pieces of equipment to ensure operational competence and confidence in new equipment from… Show more • Successfully doubled sales revenue within a year creating business relationships with new and key customers. • Increased customer knowledge of product offering to allow for exponential growth for specific territory. • Implemented several contractual agreements to increase revenue for Carter and allow opportunity for exposure for the company. • Performed customer training on several pieces of equipment to ensure operational competence and confidence in new equipment from company • Supported marketing leadership with competitive analysis, brand management, and key supplier/network partner growth relationships to optimize performance. • Consistently brought new opportunities to existing customers in exchange for rental volume for the company. • Created professional pre-sales presentations to creatively communicate product quality and market comparisons. Show less



Electrical Equipment Company

• United States
• Wholesale
• 700 & Above Employee

• Business Development Manager - Reliability Services

  • Sep 2014 - Feb 2016

  Raleigh-Durham, North Carolina Area • Exceeded sales goal by 10% within first year through development and building relationships. • Optimized customer savings by implementing pricing agreements and increase margin levels. • Improved customer process knowledge by conducting monthly shop tours to drive repair process understanding and ensure client retention. • Secured loyalty for existing customers by educating clients on technologies and benefits to optimize competitive differentiators. • Mitigated financial… Show more • Exceeded sales goal by 10% within first year through development and building relationships. • Optimized customer savings by implementing pricing agreements and increase margin levels. • Improved customer process knowledge by conducting monthly shop tours to drive repair process understanding and ensure client retention. • Secured loyalty for existing customers by educating clients on technologies and benefits to optimize competitive differentiators. • Mitigated financial discrepancies by sharing financial and managerial oversight, including sales forecasting, budgeting, and risk management. • Supported marketing leadership with competitive analysis, brand management, and key supplier/network partner growth relationships to optimize performance. • Minimized workflow lags by effectively training customers on product functionality best practices and protocol to maximize productivity and eliminate knowledge gaps. Show less



Johnson Controls

• Ireland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Customer Service Agent

  • Dec 2012 - Sep 2014

  Raleigh-Durham, North Carolina Area • Managed the schedule of 15 technicians and ensured that the 73 contract customers maintenance was performed in a timely manner. • Effectively forecast costs associated with performing preventative maintenance, and worked closely with team to maximize profit utilizing the skills of the team to minimize customer complaints • Daily tracking of parts, quotes and jobs to determine the constant demands of the customer are met while exceeding increasing customer expectations. • Work… Show more • Managed the schedule of 15 technicians and ensured that the 73 contract customers maintenance was performed in a timely manner. • Effectively forecast costs associated with performing preventative maintenance, and worked closely with team to maximize profit utilizing the skills of the team to minimize customer complaints • Daily tracking of parts, quotes and jobs to determine the constant demands of the customer are met while exceeding increasing customer expectations. • Work closely with Service manager to operate profitably and maintain a $2,200,000 business following up with customers on previous and present proposals to ensure all potential issues are handled in a timely manner. • Interact with customers to maintain relationships and engage sales team when growth opportunities arise. Daily discussions with manager to determine the best strategies to grow existing customers contracts and actively seek new customers with potential growth opportunities. • Responsible for performing the existing customers’ preventative maintenance schedule while continuously monitoring the profitability of the existing contract and determine solutions to the ever-changing demands of the existing and new customers in need of emergency repairs and service.

• Service Operations Agent Assistant

  • Jul 2010 - Dec 2012

  S.O.A.A.) Assisted Service Operations Agent on aspects of scheduling work including parts, labor, and administration; developing and initiating plans to ensure contractual obligations were met with maintenance contract customers; billing of over 30 accounts within the Fayetteville branch accumulating a monthly average of $150,000 in revenue; maintaining job records to control labor and material resources to achieve and maximize gross margin objectives and assure maximum cash flow and profit… Show more S.O.A.A.) Assisted Service Operations Agent on aspects of scheduling work including parts, labor, and administration; developing and initiating plans to ensure contractual obligations were met with maintenance contract customers; billing of over 30 accounts within the Fayetteville branch accumulating a monthly average of $150,000 in revenue; maintaining job records to control labor and material resources to achieve and maximize gross margin objectives and assure maximum cash flow and profit margin goals were achieved Operated within a team of 5 responsible for collecting for over 250 customer accounts, of which generates an average of over $1.5 million a month in accounts receivable for the entire Raleigh branch while meeting an average quota of 65-70% for cash collections Addressed customer concerns, billing, invoice errors; generated purchase orders; created subcontracts; troubleshot vendor invoicing errors; created work activities as well as ensured accurate timesheet reporting for service technicians



Masonboro Country Club

• Real Estate
• 1 - 100 Employee

• Maintenance Technician

  • May 2010 - Jul 2010

  Maintained grounds of the property, fertilized, irrigated, manicured pine straw/flower beds, mowed, repaired irrigation system, prepped flower beds, pruned/trimmed trees, aerated tees and greens, and operated and repaired John Deere equipment Helped maintain the field operations of the course which consists of 22,500 rounds per 150 day operating season, $511,000 annual maintenance budget, a staff of 15


Vail Resorts
• United States
• Hospitality
• 700 & Above Employee
• Snowboard Instructor

  • 2009 - 2010


Comfort Plus Control

• Service Technician

  • May 2007 - Jan 2009

  Performed office duties including accounts receivable, accounts payable, quote and invoice generation, and customer quality assurance Maintained, diagnosed, troubleshot and repaired industrial and commercial H.V.A.C. systems ranging from 1-20 tons Serviced and repaired multiple rooftop units, air handlers, piping systems, pumps, and exhaust fans as well as duct fabrication Worked with Trane, York, Carrier and Honeywell equipment



University Directories

• United States
• Transportation, Logistics, Supply Chain and Storage

• Sales Manager

  • May 2008 - Aug 2008

  Responsible for cold calling, initiating contact, selling and creating new advertisement space for Virginia Commonwealth University and University of Richmond Managed a 4 person sales team that sold $120,523 in 13 weeks Planned and conducted 2 daily sales meetings monitoring team’s revenue targets