Experience

God Particle IT
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Director Technology Solutions

  • Aug 2022 - Present


Louisville Ale Trail

• United States
• Media Production

• Co-Founder

  • Jan 2020 - Present

  Louisville Ale Trail serves to engage with Louisville, KY tourists and residents about our local brewery scene by encouraging city-wide tourism through the promotion of participating member brewery taprooms. * Create and promote brewery passport program, organize Louisville Beer Week & Louisville Beer Appreciation Day. * Develop partnerships with Lousiville-area organizations. * Help promote beer festivals. * Promote Louisville as a legitimate beer destination to national travel and industry writers. Show less



Ntirety

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Technical Account Manager

  • Sep 2019 - Aug 2022

  • Provides daily guidance as the customer’s trusted advisor to Enterprise Level Customers with a book of over 500k. • Manages projects ranging from 6k to 105k, ensuring SLAs are met and key deliverables were on schedule. • Serves as an extension of customer’s workforce through various areas of technology products. • Primary responsibilities include; identifying and addressing technical concerns, requests, and aligning to customer priorities, projects, and problems. • Operates with diplomatic skills to be a customer advocate internally to other teams such as Product Management, Sales, Technical Support, and Engineering to manage the customer relationship. • Assembles, demonstrates, and documents technical recommendations on Availability, Security, Performance and Cost. Delivers quarterly to technical teams as well as executive level communications. • Sustains and often increases customer spend through tailored solutions, SOWs, consistent guidance. • Partners with Customer Success Managers to deliver Quarterly Business Reviews at Executive level. • Creates and maintains customer-specific documentation involving detailed environment notes, automation runbooks, and process documents. Show less



Kindred Healthcare

• Hospitals and Health Care
• 1 - 100 Employee

• Messaging / Software Distribution / Client Systems Intern

  • Aug 2015 - May 2016

  Responsibilities Included:Messaging Systems• Responsible for administering legal holds• Completed data acquisition from exchange servers, enabling journaling through AD• Archived mailboxes in Symantec Enterprise Vault• Securely copied data and exported to removable media while maintaining chain of custody.Software Distribution • Packaged applications using two different platforms including Symantec Altiris• Manipulated .msi and .exe files to install without user interaction or awareness• Worked with a team of four to schedule and manage application deployments and upgrades • Worked tier 2 tickets establishing causes from program conflicts to deployment issues. Client Systems• Assisted clients with all deployed applications, hardware, operating systems, and peripherals• Worked Tier 2 and 3 support tickets for corporate and field users Show less

• IT Risk and Compliance Analysis Intern

  • May 2014 - Aug 2015

  Intern• Assistant to the Director of Risk and Compliance. • Participated in review of HIPAA and SOX control standards.• Reviewed SSAE16 SOC reports for new and continuing vendors to evaluate security controls. • Administered and configured a GRC tool using questionnaires to evaluate HIPAA, ISO, and NIST standards• Administered and led effort to implement Symantec Clearwell eDiscovery tool.• Assisted initiative to consolidate Corporate Executive Standards documents for easier maintenance and management. Show less



Land O' Lakes Artisans

• United States
• Entertainment Providers
• 1 - 100 Employee

• Web Developer

  • Sep 2015 - Dec 2015

  Manage and develop all web aspects for the Land O' Lakes non-profit group providing art and creative services to local residents. Manage and develop all web aspects for the Land O' Lakes non-profit group providing art and creative services to local residents.



Yum! Brands

• United States
• Restaurants
• 700 & Above Employee

• Help Desk Specialist

  • Jun 2012 - May 2014

  Worked with confidential and proprietary data while providing excellent service and problem resolution in a timely and effective manner. I use troubleshooting skills ranging from technical hardware and software know-how to business financial practices for level 2 and 3 Cisco devices as well as personal computers. I perform baseline operations for POS software as well as personal and business computers. I am actively working on producing a virtual agent product using AIML technology. I work in a team based environment and have a strong stake in my team’s success. Show less