Business Performance Manager

• Apr 2022 - Present

General Manager Business Systems & Analysis

• Apr 2020 - Apr 2022

General Manager Business Development and Support

• Sep 2018 - Apr 2020

Manager Business Operating Systems

• Dec 2016 - Sep 2018

Senior Manager (Infrastructure & IT)

• May 2015 - Dec 2016

Bestchance Child Family Care is a not-for-profit organisation, which employs over 550 people and provides education and support services for children with social, emotional and behavioural difficulties. ★ Managed a team of staff to successful outcomes ★ Successfully implemented organisation-wide payroll system, delivering on time and under budget ★ Successfully rolled out time, attendance and award interpretation system TimeTarget ★ Saved the company $120K over five years by rationalising printing and copying across the organisation. ★ Introduced Maintenance and IT help desk systems, to improve service and response times ★ Introduced Salesforce customer relationship management system ★ Conducted tender process to appoint new service contractors

Manager Housing, IT & Infrastructure

• Aug 2011 - Apr 2015

EACH is an organisation that promotes and delivers integrated community health, disability and support services to individuals, families and groups across Victoria, New South Wales, Queensland, Tasmania and the ACT.★ Managed the growth of Infrastructure & IT as the organisation grew from 35 sites to 64★ Managed EACH's social housing division with a property portfolio of 40 tenancies.★ Established eight new sites across four states in eight weeks★ Wrote winning tender for $750K development of housing for people with disabilities★ Implemented PeoplePoint rostering system on Microsoft Dynamics AX platform★ Established eight new sites across four states in eight weeks

Project Manager Business Services

• Aug 2010 - Jul 2011

★ Rolled out payroll/HR package within budget and achieved 99.5% accuracy on its maiden pay-run★ Developed training documentation and implemented training for all staff across two states

Manager - Community Participation Services

• Mar 2008 - Jul 2010

★ Introduced systems to effectively track expenditure against client ISPs★ Introduced planning mechanisms that ensured individual support goals were achieved and bench marked against the Quality Framework for Disability Services in Victoria★ Achieved compliance against the Quality In Community Services Accreditation (QICSA) standards★ Provided leadership during transition from block funded services to Individual Support Packages

Service Coordinator Adult Training & Support Service

• Aug 2007 - Feb 2008

Support Worker Adult Training & Support Service

• Sep 2003 - Jul 2007

Support Worker

• Sep 1994 - Jul 2003