Experience

InCheck

• United States
• Human Resources Services
• 1 - 100 Employee

• Account Manager

  • Mar 2019 - Present

• Sales Administrative Support

  • Oct 2016 - Mar 2019

  • Monitor our customer service email to provide support to clients, applicants, and vendors for questions, account updates, and ETA requests• Provide GoTo meeting training to clients for the InCheck, Inc background screening system and Form I9/Everify product• Developed and maintained monitoring spreadsheets and procedures for high value clients to ensure high level efficiency and turnaround times• Conduct audits of client accounts, access levels, protocol, and outdated paperwork to ensure compliance with federal and local laws and to ensure data security• Regularly provide insight to sales team and operations for trends and bottlenecks that can be addressed through in person and email communication



Generac Power Systems

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Representative 2

  • Feb 2016 - Sep 2016



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Central Work Force Analyst

  • Jun 2013 - Nov 2015

  My responsibilities include:Agent monitoring to ensure adherence to schedules, productivity, and billable log in percentage.Develop and maintain documents for analysis to ensure loss prevention, adherence, absenteeism calculations, and forecastingField calls for agents calling in for attendance purposesAddress system issues and troubleshooting to maintain maximum log in time. My responsibilities include:Agent monitoring to ensure adherence to schedules, productivity, and billable log in percentage.Develop and maintain documents for analysis to ensure loss prevention, adherence, absenteeism calculations, and forecastingField calls for agents calling in for attendance purposesAddress system issues and troubleshooting to maintain maximum log in time.