Experience

ClearOne Advantage

• United States
• Financial Services
• 100 - 200 Employee

• Sales Account Executive

  • Feb 2022 - Present

  Florida, United States



S&N Debt Solutions

• Negotiations Manager

  • Nov 2012 - Nov 2021

  West Palm Beach, Florida Area • Trained and managed a team of 10+ settlement representatives, including setting monthly goals, scheduling, and growth plan reviews. • Reviewed and managed call center metrics for both settlements and customer service departments to ensure KPIs were maintained. • Prepared departmental and individual employee performance reports and performance statistics for executive team. • Facilitated agreements with debt collection companies to improve the settlement rates extended for our… Show more • Trained and managed a team of 10+ settlement representatives, including setting monthly goals, scheduling, and growth plan reviews. • Reviewed and managed call center metrics for both settlements and customer service departments to ensure KPIs were maintained. • Prepared departmental and individual employee performance reports and performance statistics for executive team. • Facilitated agreements with debt collection companies to improve the settlement rates extended for our customers. • Serviced a multi-million-dollar portfolio of over 2000 clients. • Closed over 500 settlements a month generating over $400,000.00 of gross monthly fee revenue. • Work with customer service representatives to provide training and additional education opportunities to improve the customer experience. • Served as retention expert for customer service representatives to assist with de-escalating calls with upset customers. • Liaison between the IT Support for CRM system and Executive team to build out enhancements to the system which increased productivity and ROI. • Worked with network of attorneys to provide debt resolution and legal services to clients facing litigation while ensuring all state guidelines were observed. Show less



Bayview Law Group

• Negotiator

  • Jul 2008 - Oct 2012

  Jupiter, Fl • Serviced a multi-million-dollar portfolio of clients and closed an average of 130 settlements a month personally. • Managed a team of settlement representatives, closing over 400 settlements a month and generating over $300,000.00 of gross monthly fees. • Prepared reports of both team and individual statistics for management. • Assisted with challenging clients to help retention efforts.



Worth Mortgage Company

• Sr. Mortgage Specialist

  • Jul 2004 - Jan 2008

  Palm Beach Gardens, Fl • Licensed Mortgage Broker - State of Florida since November 9, 2004 • Secure mortgages for individuals including Prime, Sub-Prime, HELOC, Private money, and hard equity loans • Actively seek new clients from referral sources including but not limited to: Realtors, business professionals, and my involvement in networking groups • Maintain all office technology: Computers (hardware and software), phones, printers, fax machines, internet, etc