Experience

Evolve Housing + Support

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Support Worker

  • Oct 2018 - Present



Venus Business Communications

• Central London

• Channel Management

  • Nov 2011 - Feb 2012



Class Networks

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Operations Executive

  • Nov 2010 - Mar 2011

  • Monitor fault tickets to ensure all customers issues are investigated, diagnosed and resolved • Use, maintain, develop tools and processes to enable support KPI’s to be met • Providing help and advice to customers on all products or services • Proactively recognise possible problems, delays or complications for orders and provision • Ensuring the accurate recording of customer details • Reporting on activity and where applicable to provide business and performance statistics • Providing customers with pricing and contract information • Ensuring up to date accuracy on products/services/ tools and processes Show less



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Technical Consultant

  • Feb 2002 - Dec 2008

• Voice and Data Specialist

  • Jul 1998 - Feb 2002

  • Successfully created basic designs after collating the business needs, supplied estimates based on these designs.• Initially attended an internal Cisco engineering course to attain knowledge of the company’s systems and products.• Consistently achieved sales targets for BT data portfolio solutions for small to medium size businesses.• Acquired a detailed knowledge of the range of technical products and services to give a high quality service.