Support and Outsourcing Delivery Leader

• Aug 2021 - Present

France Network Service Line Leader

• Nov 2019 - Aug 2021

Manager of the Network Delivery Managed Services competency for IBM France (support of more than 80 customers)International Teams in France and Central EuropeSupplier Management of AT&T

France Automation & Productivity Leader

• May 2017 - Nov 2019

Leader of strategic Automation program deployment & strategic Productivity program deployment on IS Delivery France portfolio+ Automation programs : -> Full Automatic Tickets creation -> Automatic incidents resolution -> Automatic system patching -> Automatic detection & resolution of non-compliance issues -> Automation of manuals tasks -> Deployment of cognitives solutions for automation opportunities detection+ Productivity programs -> Best practicies implementation on Service Lines & Clients -> Production metrics optimisation on Service Lines & Clients Show less

Transformation & Quality Manager France

• Mar 2016 - May 2017

Operations Quality Leader for France IS Delivery-> Management of Process performance (Incident, Problem, Change, Deployment, Capacity, Continuity, Release, Availibility ...)-> Quality back to sat actions plan definition & follow-up-> Leader of IS Delivery transformation Project Managers

Distributed Leader - France

• Mar 2015 - Mar 2016

Leader of France IS Distributed entity + 5 Service Lines -> Application Hosting Services et DataManagement -> Storage Management -> Business Application Services -> Email & Collaboration Services -> System Management Distributed (Unix, Wintel, Virtualised Platform) + The IS Distributed Entity represents about 1500 peoples in different locations ( France, Central Europe, India).In this role, I was responsable of service quality, cost, operations compliance, etc ...2 successful majors transformations in a row :-> Integration of ITD & ITS Delivery-> Clusters set-up for Agile Delivery Show less

Upline Manager - Service Line Owner ERP & Database

• Mar 2011 - Mar 2015

Leader of France Application Hosting Services et DataManagement (180 people in France + 60 in Central Europe + 30 in India) Transfer of low value add activities in offshoreManagement of operation quality, continuous improvement of quality KPIs (incidents reductions & MTTR optimisation, 99,8 % of change successful, Preventive action plans, ...)People management : Salary plan, Annual evaluation, Career development, ...

Delivery Manager

• Nov 2004 - Feb 2011

Management of several technical administrators teams (UNIX, SAP, DATABASE, ...) People Management - Career evolution, Annual Evaluation, Salary Plan, Education, ...Delivery Quality operation - SLA follow-up, definition and follow-up of action plansDefinition of offshore opportunities, build & follow up of activities skill transfer

SAP BC Administrator

• Jul 2001 - Oct 2004

SAP BC Administrator during 2 years, then Team Leader of SAP Basis team