David Robinson-Shread
Service Delivery Manager at HD IT- Claim this Profile
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Bio
I had the pleasure of managing David on the Nimbus (BPM) project for Dimension Data and found that David is a highly motivated individual, with very strong interpersonal skills with an excellent track record of delivering project activities within the specified project timeframes. He has a strong work ethic and pays exceptional attention to detail. He is pro-active in resolving issues and providing options to manage those out of his control. David is a very organised person and has great self time management skills, which gives him the ability to work to deadlines and under pressure. He is flexible and has a ‘can do’ attitude. I would recommend David to anyone looking at employing him as he will exceed your expectations. All the best David.
David was invaluable in educating myself on the various jobs/tasks for this position. He is passionate about his subject and provides clear explanations which I was quick to absorb. David was encouraging and instrumental in my gaining confidence in this position.
I had the pleasure of managing David on the Nimbus (BPM) project for Dimension Data and found that David is a highly motivated individual, with very strong interpersonal skills with an excellent track record of delivering project activities within the specified project timeframes. He has a strong work ethic and pays exceptional attention to detail. He is pro-active in resolving issues and providing options to manage those out of his control. David is a very organised person and has great self time management skills, which gives him the ability to work to deadlines and under pressure. He is flexible and has a ‘can do’ attitude. I would recommend David to anyone looking at employing him as he will exceed your expectations. All the best David.
David was invaluable in educating myself on the various jobs/tasks for this position. He is passionate about his subject and provides clear explanations which I was quick to absorb. David was encouraging and instrumental in my gaining confidence in this position.
I had the pleasure of managing David on the Nimbus (BPM) project for Dimension Data and found that David is a highly motivated individual, with very strong interpersonal skills with an excellent track record of delivering project activities within the specified project timeframes. He has a strong work ethic and pays exceptional attention to detail. He is pro-active in resolving issues and providing options to manage those out of his control. David is a very organised person and has great self time management skills, which gives him the ability to work to deadlines and under pressure. He is flexible and has a ‘can do’ attitude. I would recommend David to anyone looking at employing him as he will exceed your expectations. All the best David.
David was invaluable in educating myself on the various jobs/tasks for this position. He is passionate about his subject and provides clear explanations which I was quick to absorb. David was encouraging and instrumental in my gaining confidence in this position.
I had the pleasure of managing David on the Nimbus (BPM) project for Dimension Data and found that David is a highly motivated individual, with very strong interpersonal skills with an excellent track record of delivering project activities within the specified project timeframes. He has a strong work ethic and pays exceptional attention to detail. He is pro-active in resolving issues and providing options to manage those out of his control. David is a very organised person and has great self time management skills, which gives him the ability to work to deadlines and under pressure. He is flexible and has a ‘can do’ attitude. I would recommend David to anyone looking at employing him as he will exceed your expectations. All the best David.
David was invaluable in educating myself on the various jobs/tasks for this position. He is passionate about his subject and provides clear explanations which I was quick to absorb. David was encouraging and instrumental in my gaining confidence in this position.
Experience
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HD IT
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United Kingdom
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IT Services and IT Consulting
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Service Delivery Manager
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Aug 2020 - Present
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Mission Australia
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Australia
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Non-profit Organization Management
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700 & Above Employee
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Manager, Service Management
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Mar 2018 - Jul 2020
Key responsibilities will include:Ownership and continual improvement of all ITSM processes including but not limited to Incident, Request, Problem, Change, Knowledge, Configuration, Asset and Service Level Management Responsible for owning and driving the Major Incident Management Process for all critical customer situations Define, implement and manage an IT asset management program to ensure full traceability of all IT assets that provides a lower total cost of ownership Work with business and IT senior management to ensure all compliance, regulatory and industry standard audits are successfully completed, including fulfilling or mitigating any risks, issues or failures Work with IT senior management to define, deliver and improve non-ITSM related initiatives including but not limited to Agile and DevOps Work with IT and business senior management to identify, agree, measure and report on key performance and critical success metrics in support of the business strategiesImproved efficiency of ITSM processesReduced cost of IT provision Accountable for the strategies to leverage ServiceNow and additional ITSM tools, with an ongoing commitment to continuously improve and simplify service related tooling for IT and the business Define and manage SLAs and OLAs related to all ITIL processes in line with the requirements of the business, in particular Incident, Request, Problem and Change Management
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Service Desk Manager
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Sep 2017 - Mar 2018
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Mandoe
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Australia
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Information Technology & Services
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1 - 100 Employee
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Service Desk Manager
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Apr 2015 - Aug 2017
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Primo Smallgoods
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Australia
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Food and Beverage Services
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IT Service Support Team Leader
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Aug 2014 - Apr 2015
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Fujitsu
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IT Services and IT Consulting
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700 & Above Employee
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Service Establishment Leader
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Nov 2011 - Apr 2014
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Dimension Data
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South Africa
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IT Services and IT Consulting
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700 & Above Employee
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Process Manager
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Jun 2009 - Oct 2011
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NSW Trustee and Guardian
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Australia
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Government Administration
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200 - 300 Employee
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Customer Service Manager
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Jan 2005 - Jun 2009
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NSW Businesslink
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Australia
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Movies, Videos, and Sound
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Incident & Operations Manager
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Mar 1998 - Jan 2005
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