Experience

SecureSpace

• United States
• Commercial Real Estate
• 1 - 100 Employee

• Store and Facilities Coordinator

  • Sep 2021 - Present

  Titusville, Florida, United States Currently handling the organization of vendors for Repairs and Matiences, Handling the organization of Vendor Contracts and Insurances. Working with Site Managers to Schedule and have different contractors come out. While also taking the time to help manage and open new sites we continue to build and acquire through our SecureSpace Pipeline. I also handle on-site Services to with locations across the US when needed to make sure we have transitioned over companies accordingly. I also work on… Show more Currently handling the organization of vendors for Repairs and Matiences, Handling the organization of Vendor Contracts and Insurances. Working with Site Managers to Schedule and have different contractors come out. While also taking the time to help manage and open new sites we continue to build and acquire through our SecureSpace Pipeline. I also handle on-site Services to with locations across the US when needed to make sure we have transitioned over companies accordingly. I also work on various different tasks throughout the day from helping with the training material, to helping sites with any troubleshooting.

• General Manager

  • Feb 2021 - Sep 2021

  Titusville, Florida, United States As the store manager with day-to-day operations, sales, and exceptional customer service. As well as being responsible for meeting and exceeding sales objectives (both in person, over the phone, or based on internet leads), managing cash receipts and payments, collecting late fees, following up on outstanding balances, and the sales and inventory management of retail merchandise. As a manager, we also maintain maintenance, restock, cleanliness, and more. Provided store management and… Show more As the store manager with day-to-day operations, sales, and exceptional customer service. As well as being responsible for meeting and exceeding sales objectives (both in person, over the phone, or based on internet leads), managing cash receipts and payments, collecting late fees, following up on outstanding balances, and the sales and inventory management of retail merchandise. As a manager, we also maintain maintenance, restock, cleanliness, and more. Provided store management and scheduling Handled customer inquiries and complaints Achieved sales goals Responsible for budget management Monitored and ordered supplies Trained, developed, and managed store employees Developed a productive team environment

• Assistant General Manager

  • Jan 2020 - Feb 2021

  Titusville, Florida, United States As the assistant store manager I have to maintain the roles the storm manager has. With sales operations and customer service. Maintaining excellent metrics. As well as the cleanliness of the store and location. We also maintain handling and operating Appointments and cataloging data with tenant account. Overall the position was very manageable with time calls and delinquent customers.



Schools Public-Brevard County

• United States
• Higher Education
• 1 - 100 Employee

• Long Term Substitute Teacher

  • Aug 2018 - Dec 2021

  Brevard County, Florida, United States Staff Assistants support the staff of a company or organization, assuring that their operations run efficiently and helping other staff members to adequately fill their roles. They also provide administrative support to staff members, often answering calls and emails or scheduling appointments.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Department Manager

  • Sep 2018 - Mar 2020

  Titusville, Florida, United States Department Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service, and Cleanliness to customers. Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Managers may also be… Show more Department Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service, and Cleanliness to customers. Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals! Show less



Raceway Foods Inc

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Subway Sandwich Maker

  • Jan 2018 - Oct 2018

  Titusville, Florida, United States A Sandwich Artist greets and serves guests, prepares food, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional customer service is a major component of this position.



ReedGroup

• United States
• Insurance
• 400 - 500 Employee

• Customer Service Specialist

  • Feb 2017 - Jul 2018

  Orlando, Florida, United States Help people through the logistics and real-world concerns of managing their leave of absence from work. Answer incoming calls to the Service center from people who need help with their leaves of absence. After training, support callers by serving as a subject matter expert on a variety of leaves of absence. Initiate new leave cases in our software system. Identify and expedite priority issues. Perform work under direct supervision, continuing to gain knowledge about disability/leave management… Show more Help people through the logistics and real-world concerns of managing their leave of absence from work. Answer incoming calls to the Service center from people who need help with their leaves of absence. After training, support callers by serving as a subject matter expert on a variety of leaves of absence. Initiate new leave cases in our software system. Identify and expedite priority issues. Perform work under direct supervision, continuing to gain knowledge about disability/leave management to improve the ability to take on more complex responsibilities. Manage some leave paperwork as needed Additionally on the team I was assigned I was in charge of special projects, I handle claim audits and Not Ready Reports, I worked on Case Manager Tasking for their backlog. I handled tasking in between calls while also handling projects. I have been trained on a multi-client. I have also handled additional nonjob labeled tasks. Show less



Aon Healthcare Insurance Svc

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2016 - Feb 2017

  Orlando, Florida, United States Handled Your Spending Accounts basic customer insurance claims and transferred calls that required more focused assistance. Maintained a high rating for each metric that the company used to rate call associates. Regularly received commendations from management and customers on a high level of customer service. Input call data into the company database and generated reports for management at the end of the week. Maintained a high level of reliability by taking very little unscheduled time… Show more Handled Your Spending Accounts basic customer insurance claims and transferred calls that required more focused assistance. Maintained a high rating for each metric that the company used to rate call associates. Regularly received commendations from management and customers on a high level of customer service. Input call data into the company database and generated reports for management at the end of the week. Maintained a high level of reliability by taking very little unscheduled time off. Company was bought and moved into further employment with ReedGroup Show less



River Rells LLC

• Assistant Store Manager / Cafe Attendant

  • Sep 2015 - Sep 2016

  Port Saint John, Florida, United States A cyber café attendant provides a complete computer facility or unit to the customer. They offer foods and beverages to add comfort to customer’s internet surfing activities. They are to print, data encode, troubleshoot internet problems that a customer might encounter. A cyber attendant works for hours to attend to all the needs of the customers. It is also their obligation to provide a safe surfing environment to customers. As an assistant manager, I take responsibility and being… Show more A cyber café attendant provides a complete computer facility or unit to the customer. They offer foods and beverages to add comfort to customer’s internet surfing activities. They are to print, data encode, troubleshoot internet problems that a customer might encounter. A cyber attendant works for hours to attend to all the needs of the customers. It is also their obligation to provide a safe surfing environment to customers. As an assistant manager, I take responsibility and being proactive with assisting the store manager with day-to-day operations, sales, and exceptional customer service. As well as being responsible for meeting and exceeding sales objectives. Show less



Discount Long Distance

• United States
• Manufacturing
• 1 - 100 Employee

• Outbound Sales Representative

  • Sep 2015 - Mar 2016

  Cape Canaveral, Florida, United States Conducted outbound telephone sales call for a wide variety of consumer products and services. Entered customer data on company computers accurately and completely. Answered customer product questions fully and accurately. Assisted with the quality assurance process as required. Worked frequent overtime or substitution hours.



Papa Johns

• United States
• Restaurants
• 700 & Above Employee

• Delivery Driver

  • Aug 2014 - Mar 2016

  Port Saint John, Florida, United States When I worked there, I was a pizza delivery driver, so my primary duty was delivering pizza, but we had other duties depending on if we worked day or night, we focused on preparing or cleaning up the store for the day or the next day, getting the food out, or closing up shop, and just kind of doing the maintenance and getting everything put back for the next day.



FunZone LLC

• Store Manager

  • Sep 2014 - Nov 2015

  Port Saint John, Florida, United States Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.