David Riley
Field Service Technician at Prism Pointe Technologies- Claim this Profile
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Topline Score
Bio
Credentials
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PDI Plus
CompTIASep, 2011- Nov, 2024 -
A Plus
CompTIAMay, 2010- Nov, 2024 -
CompTIA Security Plus
CompTIAAug, 2014- Nov, 2024
Experience
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Prism Pointe Technologies
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Field Service Technician
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Feb 2008 - Present
Provide Enterprise Level tier 1 and 2 support for US government agencies to include US Army Europe (USAREUR), Department of Defense Dependents School Systems (DoDDS-E), US Air Forces in Europe (USAFE), and Defense Commissary Agency (DeCA) •Perform depot level repairs for on all Department of Defense peripheral devices ensuring all are STiG compliant •Provided desktop support for DoDDs Europe by installing and configuring windows in Active Directory •Document, update, enhance processes and procedures, and provide administrative actions as needed •Assist in the development, drafting, and promulgation of USAREUR Concepts of Operations (CONOP), TTP, training plans, Job Qualification Requirements (JQR), and SOPs. •Support Regional Computer Network Defense Service Provider (CNDSP) as necessary •Coordinate customer requirements and limitations daily with project manager to ensure mission success •Administer Configuration Management program for hardware, software, and applications •Maintain and support network threat sensors •Assess common Defense in Depth Technologies and Procedures for a post, camp, or station (P/C/S) security enclave metrics, trends and analysis. •Conduct network/hardware damage assessments •Analyze, Correlate and Trend Anomalous Events and Incidents. •Analyze automated information system (AIS) logs Show less
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Field Service Technician
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Jan 2013 - Mar 2015
Provide Enterprise Level tier 1 and 2 support for US government agencies to include US Army Europe (USAREUR), Department of Defense Dependents School Systems (DoDDS-E), US Air Forces in Europe (USAFE), and Defense Commissary Agency (DeCA) •Perform depot level repairs for on all Department of Defense peripheral devices ensuring all are STiG compliant •Provided desktop support for DoDDs Europe by installing and configuring windows in Active Directory •Document, update, enhance processes and procedures, and provide administrative actions as needed •Assist in the development, drafting, and promulgation of USAREUR Concepts of Operations (CONOP), TTP, training plans, Job Qualification Requirements (JQR), and SOPs. •Support Regional Computer Network Defense Service Provider (CNDSP) as necessary •Coordinate customer requirements and limitations daily with project manager to ensure mission success •Administer Configuration Management program for hardware, software, and applications •Maintain and support network threat sensors •Assess common Defense in Depth Technologies and Procedures for a post, camp, or station (P/C/S) security enclave metrics, trends and analysis. •Conduct network/hardware damage assessments •Analyze, Correlate and Trend Anomalous Events and Incidents. •Analyze automated information system (AIS) logs Show less
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Harris Assured Communications
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Ramstein Germany
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Second Generation Wireless Installation Technician Team Lead
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May 2007 - Nov 2007
• Responsible for the installation, testing, and maintenance of Industrial Wireless Systems for the United States Air Force • Supervised signal professionals with the installation of all sector devices to include cabling from communication closet to end access points • Customized apparatuses to accommodate the needs of the customer. • Recommended cost saving measures to the program manager and customer • Installed only DoD accredited SECRET wireless system • Only employee selected to provide on-site support at contract conclusion Show less
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General Dynamics
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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RS3 General Dynamics Rep
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Feb 2007 - Feb 2007
• Onsite Resident System Support Specialist for the Installation Information Infrastructure Modernization Program (13MP) • Responsible for the deployment and configuration of Foundry Switches and Routers in US Army Garrison, Ansbach • Onsite Resident System Support Specialist for the Installation Information Infrastructure Modernization Program (13MP) • Responsible for the deployment and configuration of Foundry Switches and Routers in US Army Garrison, Ansbach
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Network Switching Systems Supervisor
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Mar 2001 - Jan 2007
Supervised and performed complex and multifaceted switching operations tasks. •Directed the installation, operation, deployment, provisioning, and maintenance of electronic switching assemblages and systems. •Disseminated network orders, compiled operational statistics and reports, and processes requests for logistic support. •Coordinated, integrated, and controlled the operation of large and small electronic node switches with associated transmission systems and local network subscribers. •Performed system control center operations for the planning, configuration, and employment of switching equipment. •Ensured that the contingency and operational plans and routing subsystems are correctly maintained in the database to reflect current operational scenarios. •Troubleshot complex system faults and supervised or corrected failures to meet system availability and reliability standards. Interpreted operational orders that will affect switching operations. •Conducted switching, technical, operational and maintenance training of subordinates. •Submitted consolidated logistic and system status reports. Show less
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