Experience

Hunt Heating

• Australia
• Retail Building Materials and Garden Equipment
• 1 - 100 Employee

• Commercial & Technical Sales Manager

  • May 2017 - Present

• Service & Training Manager

  • Oct 2014 - May 2017



Hunt Heating Commercial

• Australia
• Construction
• 1 - 100 Employee

• Commercial Division Manager

  • Jan 2017 - Present



British Gas

• United Kingdom
• Utilities
• 700 & Above Employee

• Service Manager

  • Jan 2013 - Jun 2014

  • Leading, motivating and engaging teams of 20+ technical engineers/improvers, contractors and apprentices, to deliver against operational requirements.• Executing commercially astute decisions, negotiating with customers to resolve queries and complaints promptly.• Communicating regularly; critical safety requirements and updates, quality of service, individual, team and business performance.• Driving solutions that reduce customer complaints, protect brand reputation and improve process efficiencies in order to increase customer retention, loyalty and maximise sales opportunities.• Managing labour costs, from productivity to attendance to materials, improving operational efficiency and effectiveness.• Carrying out safety, quality control and productivity assessments to ensure that all work complies with relevant codes of practice, standards and legislation, particularly Health and Safety. Ensuring the well-being of the general public, employees, customers and their premises. Show less

• Success Coach

  • Jun 2011 - Dec 2012

  • Identifying and addressing gaps in both skill and behaviour of technical engineers/improvers, contractors and apprentices, covering all experience levels.• Creating individual coaching plans, with an aim to target highlighted areas, liaising with both technical engineers/improvers, contractors, apprentices and managers to work on an effective strategy for resolution.• Leading by example to deliver intense one to one on the job coaching, focusing on company vision and values along with engineering technical excellence.• Designing, developing and delivering technical excellence training and coaching as part of a team, to approximately 750 North London engineers. Show less

• Technical Engineer

  • Oct 2004 - May 2011

  • Field based engineer working with minimal supervision, carrying out repairs and servicing a wide range of gas based appliances and systems.• Complying with relevant legislation and codes of practice with the aim of achieving the highest levels of safety and customer satisfaction.• Utilising technical tools and industry experience to complete complex fault finding, quickly and effectively with minimal customer disruption.• Identifying key safety, functionality and energy consumption flaws, supplying detailed quotations and carrying out necessary work. Show less



Epping Forest College

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Lecturer ( Engineering )

  • Dec 2003 - Oct 2004

  • Lecturing and coaching BTEC National Certificate students through mechanical engineering, both theory and practical sides. • Lecturing and coaching Key Skills Level 1-3 to engineering students. • Completing detailed lesson plans and learning agreements, to ensure effective learning is taking place on an individual level. • Lecturing and coaching BTEC National Certificate students through mechanical engineering, both theory and practical sides. • Lecturing and coaching Key Skills Level 1-3 to engineering students. • Completing detailed lesson plans and learning agreements, to ensure effective learning is taking place on an individual level.



Smiths ( Harlow ) Ltd

• Harlow, Essex

• Mechanical Engineer

  • Sep 1999 - Dec 2003

  • Setting and operating CNC vertical and horizontal turning lathes, drilling and boring machines, and multi spindle long bed 3/5-Axis milling machines, with table lengths of up to 40m long. • Setting and operating CMM high precision inspection machines, for final and 1st off inspection purposes. • Developing and proving new jobs alongside senior planning engineers, using specialist CAD/CAM software. • Managing production cells during manager absence, ensuring both day and night shifts of up to 8 personnel each run efficiently and effective. Show less