Technical Support Engineer

• Nov 2022 - Present

Customer Support Engineer

• Jun 2020 - Oct 2022

As a Customer Support Engineer my main duties and responsibilities in my role include: To - Take responsibility and accountability for tickets that I respond to in Zendesk. Take responsibility of facilitating first response to outages onto Leadership and Engineering. Provide insight / knowledge gathering from and to the Product team on new feedback requests, issues and questions / concerns. Collaborate with team members to resolve ticket issues from customers in a timely and educational manner. Provide assistance to Senior Support and Implementation with data-loading cases and archiving. Show less

Student Org. President

• Oct 2018 - Dec 2019

United Business Leaders is a student organization that was founded by several students and staff members, including I, at University of Illinois at Chicago within the College of Business on October 2018. We are a support organization for young men and women who want to develop themselves professionally. Our goal is to give back to the community and nourish students into becoming future business leaders through personal and professional development. I am responsible for managing the student organization to the best of my ability through good communication, collaboration, leadership and handwork. We strive to focus on diversity since we are an initiative for underrepresented groups of students. We want to bridge the gap in today's industry! The biggest challenges is not how but what will we do to ensure a better future for young students at the University of Illinois at Chicago! Show less

Client Support Specialist/Technician

• Dec 2017 - Dec 2019

Assisted with clients who have common technical issues with their device or service. Maintained familiarity with broad variety of devices and software for client solutions. Regulated ACCC’s hardware services: Printers, Lab Computers and inventory Assisted with clients who have common technical issues with their device or service. Maintained familiarity with broad variety of devices and software for client solutions. Regulated ACCC’s hardware services: Printers, Lab Computers and inventory

Asset Management Intern

• May 2019 - Aug 2019

Delivered enhancements to ServiceNow platform Performed Inventory on certain assets Assisted manager on data analysis with excel Committed to community service impact day 2019 Collaborated with other EIT professionals on various projects. Delivered enhancements to ServiceNow platform Performed Inventory on certain assets Assisted manager on data analysis with excel Committed to community service impact day 2019 Collaborated with other EIT professionals on various projects.

Volunteer Intern

• Dec 2017 - Jan 2018

Committed to legislative research on ordinances for the 2nd Ward’s Office of Chicago, IL Provided constituents customer service and regulated telecom with the office’s Staff Committed to legislative research on ordinances for the 2nd Ward’s Office of Chicago, IL Provided constituents customer service and regulated telecom with the office’s Staff

Cashier

• Jun 2017 - Nov 2017

Communicated with multiple levels of management for swift adjustments to the work floor Provided Excellent Customer Service to Uptown Chicagoans Communicated with multiple levels of management for swift adjustments to the work floor Provided Excellent Customer Service to Uptown Chicagoans

Cashier

• Jan 2016 - Jan 2017

Managed a high responsibility position while delivering customer service. Managed a high responsibility position while delivering customer service.

Sales Floor Team Member

• Sep 2015 - Dec 2015

Seasonal Part time Job Organized Inventory Managed sales of products Delivered Customer satisfaction Seasonal Part time Job Organized Inventory Managed sales of products Delivered Customer satisfaction