Experience

Yellowstone Boys and Girls Ranch

• United States
• Mental Health Care
• 1 - 100 Employee

• IT Coordinator

  • Apr 2017 - Present

  -Manage and direct tasks for one IT technician - level 1 and level 2 support. -Primary resource for level 2 and level 3 ticket escalation using Zendesk ticketing software -System administration, create and manage users in Active Directory and Azure, manage Office 365 environment -Order, image, and deploy Dell workstations, and Chromebooks. -Order, configure, and deploy Ubiquiti network infrastructure and wireless environment. -Manage ShoreTel phone system and Fortinet firewall. -Manage and direct tasks for one IT technician - level 1 and level 2 support. -Primary resource for level 2 and level 3 ticket escalation using Zendesk ticketing software -System administration, create and manage users in Active Directory and Azure, manage Office 365 environment -Order, image, and deploy Dell workstations, and Chromebooks. -Order, configure, and deploy Ubiquiti network infrastructure and wireless environment. -Manage ShoreTel phone system and Fortinet firewall.



SCL Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Telecom Analyst

  • 2013 - 2016

  Install, administer and troubleshoot analog, digital, IP Phones, and VoIP telecom systems including Avaya Call Manager, Cisco Call Manager, and Cisco Unity Connection at three Montana locations. Install, administer and troubleshoot analog, digital, IP Phones, and VoIP telecom systems including Avaya Call Manager, Cisco Call Manager, and Cisco Unity Connection at three Montana locations.



PPL Corporation

• United States
• Utilities
• 700 & Above Employee

• Technologist - Network Operations

  • 2009 - 2013

  -Install, maintain, and troubleshoot networks containing the following devices: Cisco, Nortel, Extreme, 3COM, and Juniper Layer 3, Layer 2, and VPN platforms -Administer Cisco Unified Communications infrastructure, Cisco Unity Connection voicemail, and Cisco IP phones -Manage network nodes and backup configurations using Solar Winds Network Configuration Manager (NCM) and monitor network performance using Solar Winds Network Performance Monitor (NPM) -Support Riverbed Steelhead WAN Optimizers and Cascade sensors -Support Juniper and Checkpoint firewall platforms Show less



Ppl Montana Llc

• United States
• Utilities
• 1 - 100 Employee

• Technical Support Specialist

  • 2004 - 2009

  -Desktop PC and printer support -Network and server support -Phone and radio support -Desktop PC and printer support -Network and server support -Phone and radio support



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Technical Support Analyst

  • 2001 - 2004

  -Provide support to end-users for PC, server, or mainframe applications and hardware. -Escalate complex or unsupported problems to other technical support areas. -Team captain of self-directed work team of seven agents. -Provide support to end-users for PC, server, or mainframe applications and hardware. -Escalate complex or unsupported problems to other technical support areas. -Team captain of self-directed work team of seven agents.