Director Of Services, North America Central and West

• Jun 2022 - Present

Senior System Engineer

• Apr 2020 - Present

• Drove the full lifecycle—design, implementation, testing, training and go-live—of a web and mobile application used by a Fortune 100 utility company to deploy 500K+ smart city IoT devices across their service territory.• Guided a large municipal customer’s field operations division through a transformative change, from a paper-based work management process to an automated process, resulting in faster response times to outages and reduced customer complaints.• Advised on best practices and designed a customized application to allow field engineers to view and edit infrastructure data from a mobile application, leading to increased data integrity of the city’s asset information.• Created high levels of trust with TerraGo’s customers by maintaining strong relationships and active communication. This ensured their needs were continually met and they received the maximum benefit from their TerraGo partnership.

Associate Consultant

• Mar 2019 - Apr 2020

• Managed a team of technical resources to execute the creation of automated, end-to-end provider facing reporting for the Provider Strategy department of a Fortune 50 healthcare company. • Collaborated with clients across siloed, stakeholder departments to identify optimization opportunities during an enterprise-wide migration from a data warehouse to a data lake. • Led a team of data architects and system analysts to evaluate the current state, and implement improvements for the future state of a healthcare companies monthly state required reporting processes. • Designed and built an executive-level tool used to analyze member-level healthcare cost trends and identify cost savings opportunities. Utilized VBA, advanced MS Excel, and SQL to refresh 25M+ lines of data monthly for these reports.

Consultant

• Nov 2016 - Mar 2019

• Acted as the liaison between a client and a third-party vendor to develop a mobile application for use in a project with a lifetime spend of $100M. Ensured the customized application met the business needs and trained over 400 users on the application while maintaining both Primera’s and the client’s relationship with the vendor. • Defined standard procedures for over 10 programs and gained approval for new practices from c-level executives at the client. Delivered robust process maps for execution of new programs centered around previously determined business needs • Consulted as the business process expert with IT teams to develop requirements for transformative system enhancements. Worked with support teams and system integrators to oversee 9 system upgrades and roll-out new technologies. • Justified recommendations to transform business processes and develop IT solutions through detailed cost estimates. Savings from 35 process improvement recommendations and IT upgrades were estimated to be over $3 million. • Developed numerous automated VBA based reporting tools to provide managers with line of sight to project success, which saved over 0.5 FTEs of manual work.

Analyst/System Designer

• Jan 2016 - May 2016

• Reduced the time for departments to access other groups’ documents by 90%, by creating an integrated, easier to use document storage system.• Justified the need for a single document storage system by showing its ergonomic, cost, and time saving benefits.

Research Assistant

• May 2015 - May 2016

• Screened academic papers submitted to conferences and journal boards for grammatical mistakes and quality of writing, so that the journal reviewers could focus on content.• Determined aspects of all operations in an airports runway, taxiway, and gate system for input into a simulation to evaluate how weather affects delays, and select the best resilience system to implement.

Commercial Real Estate Intern

• May 2014 - Aug 2014

• Implemented a quantitative method to evaluate real estate markets by building an Excel database, which compared markets and sub-markets nationwide, giving senior management a way to justify the markets they were pursuing. • Prepared easily accessible information on competitive buildings and target buildings in various markets by creating one-page building reports and competitive maps for each target market. • Implemented a quantitative method to evaluate real estate markets by building an Excel database, which compared markets and sub-markets nationwide, giving senior management a way to justify the markets they were pursuing. • Prepared easily accessible information on competitive buildings and target buildings in various markets by creating one-page building reports and competitive maps for each target market.

Camp Counselor

• May 2013 - Aug 2013

• Allowed for flexibility in hiring due to my strong leadership and organizational abilities and willingness to volunteer to help other cabins. • Allowed for flexibility in hiring due to my strong leadership and organizational abilities and willingness to volunteer to help other cabins.