Experience

Ritmo Latino Wireless

• United States
• Telecommunications
• 1 - 100 Employee

• Retail District Manager

  • Oct 2019 - Present

  Oversee sales, service and operational performance of all locations within their District. Coach and mentor to 10+ store manager . Self driven and people investor. Oversees over 75 employees.

• Retail Market Trainer

  • Sep 2017 - Oct 2019

  Develop programs and curriculum for organization. Conduct seminars, workshops, individual training sessions based on market and company needs. Strong interpersonal and communication skills live sessions and virtual.



T-mobile Ritmo Latino

• Anaheim, CA

• Retail Store Manager

  • Nov 2012 - Aug 2017

  Recruit, develop, motivate and mentor high-performing teams. Meet and exceed individual and team sales goals in Low, Mid and High Volume Locations. Create and cultivate an environment for internal growth while cultivating long-term customer relationships. Recruit, develop, motivate and mentor high-performing teams. Meet and exceed individual and team sales goals in Low, Mid and High Volume Locations. Create and cultivate an environment for internal growth while cultivating long-term customer relationships.



Wireless Advocates

• United States
• Wireless Services
• 700 & Above Employee

• Kiosk Manager

  • Aug 2010 - Apr 2012

  Highly motivated Kiosk Manager, responsible for promoting 2 Kiosk manager for the NW2 district. Led program for Satellite service inside of Costco which lead to permanent Dish Network consultants inside Costo warehouse. Worked with Warehouse General Managers to ensure Every Costco and Wireless Advocate member was serve to highest standards inside of Costco which lead o placement of the Kiosk in the main Isle of the warehouse. Achievements: -Improve GPD by 55% YOY placing top 10 in nation (2011) -Initiated program that standardized employee training and led to increase in customer satisfaction by 12% (95 NPS). -Slash shrink percentage to 1.99% YOY 10',11' -Lowest store return percentage and highest unit per customer in the district 2011. Show less



RadioShack

• United States
• Blockchain Services
• 700 & Above Employee

• Retail Store Manager

  • Sep 2007 - Aug 2010

  Responsible for managing High and Mid volume stores located in the Puget Sound and SOCAL. Mentor to new and existing store managers due to consistent achieving and surpassing company goals from 2008-2010. Responsible for managing Training store for the Puget Sound Area while maintaining high operational and sales excellence. Achievements: -Highest store productivity and tickets per hour in the district 09',10', -Increased store sales from 1 million to 1.35 million 2009. -Increase customers transaction tickets by 7% -Highest Wireless cell phone sales increase YOY 20% in 08', 19% in 09' and 20% for 10' -$250,000 Personal sales in 08' Show less