Experience

Plymouth Pavilions

• United Kingdom
• Entertainment
• 1 - 100 Employee

• Casual Ticketing Supervisor

  • May 2022 - Present

  Casual contract utilising my Ticketing and Box Office experience and my knowledge of Audience View ticketing software to support and work with the Plymouth Pavilions Box Office and The Ticket Store team remotely and at the venue when required. Ticketing Supervisor at: Alan Partridge 18th May 2022 Strictly The Professionals 19th and 20th May 2022 James Arthur 26th July 2022 Worked with the team to create a new online booking process to take Christmas Party deposits. Casual contract utilising my Ticketing and Box Office experience and my knowledge of Audience View ticketing software to support and work with the Plymouth Pavilions Box Office and The Ticket Store team remotely and at the venue when required. Ticketing Supervisor at: Alan Partridge 18th May 2022 Strictly The Professionals 19th and 20th May 2022 James Arthur 26th July 2022 Worked with the team to create a new online booking process to take Christmas Party deposits.



DGP Ticketing

• United Kingdom
• Entertainment Providers

• Box Office and Ticketing

  • Apr 2019 - Present

  With over 30 years of experience at Venues and Ticket Agencies managing ticketing for a vast array of different events, I am available for Freelance or Contract Box Office work at Venues, Concerts, Festivals and Events. More than happy to chat about your ticketing projects and provide ideas and thoughts on how to best manage your manifests of tickets. This includes events with multiple ticketed entry options and a range of pricing options. Please get in touch if you think you have a project I can work with you on and we can discuss things further. May 2022 - Present Casual Ticketing Supervisor at Plymouth Pavilions and The Ticket Store. July 2021 - June 2022 Casual Ticketing Supervisor and Ticketing Assistant at Coventry City of Culture Trust. October - November 2021 Provided a free of charge online chat with members of the Historic Coventry Trust to ‘bounce around’ ideas on their Box Office procedures. Then attended the first concert at the newly re-opened Drapers Hall as part of the Box Office Team for the Tom Robinson concert. May - June 2021 Interim Ticketing Supervisor at Coventry City of Culture Trust. January - April 2020 Senior Ticketing Manager at Edinburgh International Festival. 3rd June and 4th June 2019 SJM Concerts for the Spice Girls handing out tickets on the band's Guest List at Ricoh Arena Coventry.



Coventry City of Culture Trust

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Casual Ticketing Supervisor and Ticketing Assistant

  • Jun 2021 - Jun 2022

  Fixed-term casual contract as and when required at Coventry City of Culture 2021 Ticketing and Information Shop and at events in Coventry.Duty Manager duties included opening and closing the shop, supervising staff, and cashing up all monies.Ticketing Supervisor at Terry Hall Home Sessions July 29th - August 1st 2021 Coventry CathedralTicketing Assistant at Observations on Being, London Road Cemetery, Coventry. (various dates in July - August 2021)Ticketing Assistant at House is a Feeling, Old Ikea Building Coventry Saturday 20th November 2021.Completed Level 2 Food Hygiene and Safety for Catering v12 Training to serve drinks and snacks at the Cafe within the Shop.

• Interim Ticketing Supervisor

  • May 2021 - Jun 2021

  Fixed Term contract until full-time Ticketing Supervisor was in place overseeing Coventry UK City of Culture 2021 Ticketing and Information Shop in Hertford Street, Coventry. Served customers, supervised retail and ticketing assistants and provided administrative support.Ticketing Supervisor at the Midsummer Fire Gardens event on 25th and 26th June 2021.



Edinburgh International Festival

• United Kingdom
• Performing Arts
• 1 - 100 Employee

• Senior Ticketing Manager

  • Jan 2020 - Apr 2020

  Fixed Term four-month contract whilst new Head of Ticketing/ CRM was recruited coordinating the creation/set-up of the ticketing for all events for the 2020 Edinburgh International Festival. I and a small team set up over 300 elements of the festival on the Audience View ticketing system. Everything was set up and ready to go on sale however like many other events in 2020 it was sadly cancelled due to the Coronavirus pandemic. Possibly the biggest event I had worked on that then never happened.



The Ticket Factory

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Event Programmer

  • Jan 2017 - Apr 2019

  Responsible for the set-up of a wide variety of events on the Ticketing system. Anything from a few hundred allocation of tickets to large multi-day multi-ticket type events including the BBC Good Food Shows, BBC Gardeners' World Live, Salon International, Bodypower Expo and Insomnia (Gaming Festival).

• Client Account Manager

  • Jan 2010 - Dec 2016

  Client Account Manager with initially two clients whose events where the BBC Good Food Shows, BBC Gardener’s World Live, Clothes Show Live and Autopsort International, this then grew over the years to many other clients including BodyPower Expo, Insomnia (Gaming Festival) and Salon International. During this time I was responsible for all client liaison with regard to contracts, ticket pricing as well as the build and set up of the events/shows on the AV Ticketing system. I also managed a team of staff and all cash handling on the event/show days.



Scottish Event Campus (SEC)

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Business Development Manager (Ticketing)

  • Jun 2005 - May 2008

  Identified ticketing opportunities including securing allocations for a number of music festivals and other events throughout Scotland. Project managed major ticket on-sales, complete ticket manifests and the provision of on-day box office services for concerts held at Hampden Park Stadium. Negotiated commercial arrangements with clients including service charges and transaction fees and initiated contract documentation. In 2008 I managed the ticketing set-up for the Edinburgh Hogmanay party in Princes Street Gardens



Ticketmaster

• United States
• Entertainment Providers
• 700 & Above Employee

• General Manager Ticketmaster Scotland

  • Mar 2004 - Jun 2005

  Managed a team of Client Account Handlers providing ticketing services to concert promoters and venues throughout Scotland. Ensured all clients’ needs were met and also nurtured relationships with them. Negotiated contracts, service charges and processing fees with clients. Project managed major on-sales and the provision of Box Office services at stadium and ’green field’ events including T in the Park and the Red Hot Chilli Peppers at Murrayfield Stadium. At the time 2004 was the most successful year for Ticketmaster in Scotland since the office was set up in 2002 managing almost one million tickets from this regional office.



SMG Europe

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Box Office Manager Braehead Arena

  • Nov 2002 - Dec 2003

  Managed ticketing requirements for all events held at Braehead Arena. Provided promoters with ticket sales figures, marketing analysis, and a full de-brief post-event. Advised promoters on seat pricing, marketing strategies and advertising to maximise their sales and profit. Managed all allocations and markbacks to and from promoter's nominated agents. Worked closely with the Duty Manager, Security and Stewards to provide a high standard of customer service and resolve any issues prior to an event or when they arose during an event. Worked alongside the Ticket Sales Assistants selling tickets and dealing with collections on event days. Resolved customer complaints and made improvements where necessary. Banked all venue income from Box Office and Bars.



Wembley International

• Account Manager (Ticketing)

  • Mar 2002 - Oct 2002

  Six-month fixed-term contract extended to eight months. Managed the ticket manifests for Capital 95.8 FM’s Party in the Park for the Prince’s Trust (100,000 tickets), and Safeway Picnic in the Park 2002 (75,000 tickets) both in Hyde Park London. Set up the events on the computerised Wembley Ticketing System (WTS). Wembley International also. managed the box office services for Earls Court London and I was part of the on day Box Office management team for concerts at this venue. In 2002 WI managed the ticketing for the Queens Golden Jubilee concerts at Buckingham Palace and I was part of the team that co-ordinated the issue of these tickets. I also attended both concerts as part of the on day Box Office management and customer services team.



Royal Albert Hall

• Entertainment Providers
• 200 - 300 Employee

• Deputy Box Office Manager

  • Mar 2000 - Mar 2002

  Managed in partnership with the Box Office Manager a team of 57 staff including five Assistant Managers, three Team Leaders, one Customer Service Administrator, one Box Office Administrator, one Ticketing Services Assistant, eleven full-time, nineteen part-time and nineteen casual Box Office Assistants.Reviewed staff performance, set goals and provided feedback to staff.Advised promoters on seat pricing, marketing strategies and advertising to maximise their sales and profit.Administered the Royal Albert Hall mailing list and patron database.Resolved customer complaints and made improvements where necessary.Attended weekly meetings to collate and exchange event information with other departments.

• Assistant Manager (Box Office)

  • Jan 1999 - Feb 2000

  Supervised and motivated Box Office Sales Assistants and Team Leaders.Managed the ticketing requirements for events providing the promoter with information and sales advice to ensure maximum sales. As Duty Ticket Sales Manager in the evening and at weekends led 10-20 staff working with the Duty Manager and Stewards to provide a high standard of customer service and ensure the success of an event.Promoted high standards of customer care.Introduced presentations to staff on the layout of seating and content of events to provide them with accurate information to pass on to patrons.

• Ticket Sales Supervisor

  • Jan 1995 - Jan 1999

  Supervised telephone sales team and monitored call statistics on the call handling system.Administered the subscription seasons for the resident orchestra, the Royal Philharmonic Orchestra.Monitored Box Office receipts and provided reports to promoters, Ticket Sales Manager and the Sales and Marketing department.

• Ticket Sales Assistant

  • Jun 1991 - Jan 1995

  Sold tickets for events by telephone, mail order and in person.Dealt with patron enquiries and problems efficiently and courteously.Obtained sole responsibility for the allocation of tickets for the Royal British Legion Festival of Remembrance.Re-designed and managed the telephone sales team information boards.



Various Engineering and Mechanical Design Companies

• Draughtsman and Mechanical Design Engineer

  • Oct 1980 - Jun 1991

  After leaving school and working the summer at Chessington Zoo I saw a job advert in an office window for a Draughtsman. I'd always liked Techincal Drawing and Metalwork at school but this job wanted more qualifications than I had and perhaps some experience. However, I knocked on the office door and persuaded them to give me a chance. This led to over 10 years working for a few different companies drawing and designing Cremation Furnaces, Pottery Kilns, Industrial Washing Machines and then towards the end of the 1980s Mechanical and Electrical Services for Commercial and Government Buildings working at an agency that provided services to the then UK Government's Property Services Agency (PSA).



Chessington World of Adventures Resort

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Ghost Train Operator and General Maintenance

  • Jun 1980 - Oct 1980

  I left school in June 1980 after just turning 16 years old. I'd worked Saturdays at the Zoo before this so for the summer of 1980 I worked on the Ghost Train, Minature Railway and in the Amusement Arcade. I also emptied the rubbish bins in the morning before visitors arrived. I left school in June 1980 after just turning 16 years old. I'd worked Saturdays at the Zoo before this so for the summer of 1980 I worked on the Ghost Train, Minature Railway and in the Amusement Arcade. I also emptied the rubbish bins in the morning before visitors arrived.