Experience

Kolibri Games

• Germany
• Computer Games
• 100 - 200 Employee

• Quality Analyst

  • Sep 2021 - Present



Freelance

• Hull, England, United Kingdom

• Game Developer

  • Jan 2021 - Sep 2021

  • Designed original concepts from sketch to prototype • Developed two F2P games in Unity and published to Google Play Store with Ads • Coded in C# the game mechanics, advertisement using SDK, local saving and more • Designed all game sprites and UI in Photoshop and Pixel Studio • Added audio and soundtrack assets downloaded from asset store • QA tested and debugged • Designed original concepts from sketch to prototype • Developed two F2P games in Unity and published to Google Play Store with Ads • Coded in C# the game mechanics, advertisement using SDK, local saving and more • Designed all game sprites and UI in Photoshop and Pixel Studio • Added audio and soundtrack assets downloaded from asset store • QA tested and debugged



SGS & Co

• United States
• Advertising Services
• 700 & Above Employee

• Project Manager

  • Jan 2019 - Dec 2020

  • Managing projects of CGI models of consumer products based on packaging designs • Training new team members • Providing innovative ideas to improve the process efficiency • Addressing technical issues to ensure seamless production of the assets • Aligning with customers daily for projects scope and strengthening business relationship • Automating Excel file reports and internal project’s trackers • Managing projects of CGI models of consumer products based on packaging designs • Training new team members • Providing innovative ideas to improve the process efficiency • Addressing technical issues to ensure seamless production of the assets • Aligning with customers daily for projects scope and strengthening business relationship • Automating Excel file reports and internal project’s trackers



Freelance: FLMotors, Findcourse.com

• Hull, United Kingdom

• Business Development Manager

  • Sep 2017 - Jan 2019

  • Generating leads and cold calling prospective customers • Handling marketing and social media strategy in target markets • Nurturing and developing relationships with customers, providers and closing sales • Attending call and face-to-face meetings with clients • Following up on client's reported issues and customer satisfaction Achievements: Developed business with clients from 6 new different markets. • Generating leads and cold calling prospective customers • Handling marketing and social media strategy in target markets • Nurturing and developing relationships with customers, providers and closing sales • Attending call and face-to-face meetings with clients • Following up on client's reported issues and customer satisfaction Achievements: Developed business with clients from 6 new different markets.



Summit - Changemakers in Online Retail

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Comparison Shopping Acquisition Manager

  • Aug 2018 - Oct 2018

  • Responsible for opening new Market in Spain • Direct Sales and Lead Generation in UK and Spain • Preparation of marketing material including website content, articles and Google campaigns optimization • Technical support pre-sales • Handling meetings with clients for closing deals and onboarding instructions • Assisting conferences to promote the product and networking • Responsible for opening new Market in Spain • Direct Sales and Lead Generation in UK and Spain • Preparation of marketing material including website content, articles and Google campaigns optimization • Technical support pre-sales • Handling meetings with clients for closing deals and onboarding instructions • Assisting conferences to promote the product and networking



Freelance

• Africa

• Travel Blogger

  • May 2016 - Sep 2017

  In May 2016 I started my blog to share my trip in Africa with others: https://ubuntutravelblog.wordpress.com I take the pictures and videos, edit them, and create the content in the blog. I use a template design from Wordpress and occasionally add something to the code. In May 2016 I started my blog to share my trip in Africa with others: https://ubuntutravelblog.wordpress.com I take the pictures and videos, edit them, and create the content in the blog. I use a template design from Wordpress and occasionally add something to the code.



eKomi - The Feedback Company

• Germany
• Technology, Information and Internet
• 100 - 200 Employee

• Project Manager

  • Nov 2014 - Nov 2016

  • Assist Sales department with technical documentation and approve contracts. • Create and execute project work plans for Customer Feedback Generation systems for e-Commerce Enterprise customers. • High Level direct communication with clients, before and after contract signing, with consistent and conscientious documentation of project work and feedback data analyses. • Serve as interface between sales, engineering and product development. • Weekly communication meetings with Team and Supervisors to review projects. Achievements: Demonstrated abilities to CEO through presentation of Test-shop Project.



Freelancer

• Berlín y alrededores, Alemania

• Tour Guide

  • Jun 2014 - Sep 2014

  • Prepared tour guide documents and training material. • Leading tours for up to 50 people through the designated routes on the city, documenting the history of the landmarks. • Liaise with marketing director on how to implement marketing activities. • Develop promotional materials to be distributed to clients. • Liaise regularly with other members of the guiding team and feedback any relevant information at weekly meetings. Achievements: Taught about the city and country’s history to local clients.



Into Africa

• South Africa
• Travel Arrangements
• 1 - 100 Employee

• Project Manager

  • Mar 2014 - May 2014

  • Prepare tailor-made itineraries, quotes and presentations for the clients: tour operators and individual travellers. • Liaise with suppliers to guarantee the best service and flexibility to clients. Ensure accurate communication with clients, suppliers and directors of the company in a timely manner. • Conduct technical site visits. Assist on-site with the organization of the groups. • Collaborate with accounts department to manage payments to and from clients and suppliers. Achievements: Acquired a high level of autonomy and productivity in his role within 3 months.



American Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Team Leader and QA

  • Dec 2012 - Dec 2013

  • Managing the day-to-day performance of Customer Sales and Service Representatives in the contact centre. Monitoring adherence to shifts and scheduled breaks, attendance, call quality and handling time.• Leading the Team. Supervising, developing and motivating the team members. Coaching on a daily basis, promoting continuous improvement.• Providing new policies and procedures training to team members and ensuring the Quality Guidelines are met through Quality Analysis, Quality Report and Quality Feedback.• Liaising with all other Departments within the call centre and airline regarding real-time resource allocation, call patterns, proposing solutions and changes to maximise productivity.Achievements: Managed a Team of 13 people aged 23 to 42 and their performance.

• Customer Relations

  • May 2012 - Dec 2012

  • Understanding of airline’s brand, systems and products. Remain updated on new company’s products, policy and procedures.• Reporting to Team Leader and follow guidelines to meet require standards of productivity.• Investigating cases of complaints and determining an appropriate compensation and solution for the customer and the airline according to the industry´s policy and legislations.• Processing and authorizing refunds and other reimbursements.Achievements: Promoted to a Supervisor position within 6 months.



La Casa Escuela de Espanol

• Ciudad del Cabo y alrededores, Sudáfrica

• Spanish Teacher

  • Jan 2012 - May 2012

  • Teaching the Spanish language: written and oral. • Presenting the Spanish speaking countries’ culture to the students. • Identifying areas in which certain students struggled the most and introducing innovative ways to explain different concepts. • Motivating. Maintaining certain level of entertainment and enthusiasm in the class. • Preparing and updating material which includes grammar, vocabulary, syntax and listening for any level. Conducting and evaluate examinations. Achievements: Taught a class of 4 students to have a basic conversation in Spanish in 2 months.



El Corral de Titin

• Barcelona Area, Spain

• Head Waiter

  • Sep 2010 - Aug 2011

  •Work in close cooperation with the Kitchen and Stewarding as well as the Cashiers to ensure a smooth running operation •Conduct regular training sessions with the assigned team in line with the departmental SOP’s •Monitor duty schedules for the respective team •Ensure the proper appearance and grooming of assigned employees •Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours •Handle the welcome of arriving guests and their seating •Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being •Familiar with the outlets menu, promotional activities and other relevant issues concerning the restaurant •Contribute to meet and maximize the monthly revenue budget for the respective restaurant.



Board of European Students of Technology

• Belgium
• Non-profit Organizations
• 300 - 400 Employee

• Event Organizer

  • Sep 2008 - Sep 2010

  • Organizing events. Assisting on the process of creation and completion of events such as engineering competitions, fund raising and recruiting campaigns, university courses and leisure events. • Participating on meetings and other forms of communication on a daily basis. • Assuming roles and responsibilities in the structure of the association. Integrate with the team, understand the international structure of the organization and the local groups. Achievements: Was main organizer of an international trainers' workshop.