Experience

R&D Brewing
• United States
• 1 - 100 Employee
• Market Manager

  • Dec 2022 - Present


Empire Distributors, Inc.

• United States
• Wine & Spirits
• 400 - 500 Employee

• Sales Representative

  • Apr 2015 - Aug 2022

  Provided elite account management by ensuring all products were available for the consumers and that those products are merchandised in a consistent, uniform, and aesthetically pleasing manner. Excelled in business development by maintaining great working relationships with Managers, Buyers, Suppliers, and team members of each account. Practiced consultive selling by providing the Managers and Buyers of my accounts with all relevant information regarding competitive analysis, product pricing, special promotions, and new products that would, not only, stimulate sales for my company, but also directly correlated in increased sales for my accounts. Empire Distributors recently awarded me with Retail Wine Division Sales Representative of the year and Team Leader for 2021.



201 Central

• United States
• Food and Beverage Services

• Beer and Wine Consultant

  • Sep 2013 - Apr 2015

  Attended to beer and wine orders, based on sales, promotions, and demand. Completed competitive analysis to determine what new products to bring in and which old items to sent out. Assisted customers with bulk ordering for anything from small get togethers to entire weddings. Made recommendations based on customer needs and wants. Facilitated the store’s beer and wine shows and tastings. Handled customer’s special orders for wine, packaged beer, and kegs. Attended to beer and wine orders, based on sales, promotions, and demand. Completed competitive analysis to determine what new products to bring in and which old items to sent out. Assisted customers with bulk ordering for anything from small get togethers to entire weddings. Made recommendations based on customer needs and wants. Facilitated the store’s beer and wine shows and tastings. Handled customer’s special orders for wine, packaged beer, and kegs.



Harris Teeter

• United States
• Retail Groceries
• 700 & Above Employee

• Customer Service Representative

  • Nov 2010 - Sep 2013

  Supervised cashiers to ensure that all necessary company protocols were being followed to in turn keep customer flow smooth. Kept high standard of world-class customer service, by expecting myself and the company to consistently be at the forefront of the operation. Charged with efficiently handling all customer questions, complaints, coupons issues, refunds, special orders, lottery sales, Western Union transactions, money orders, and accounting. Effectively trained all new incoming associates on company policies and procedures.



Carowinds

• United States
• Entertainment
• 200 - 300 Employee

• Guest Services Team Lead

  • Apr 2006 - Oct 2008

  Ensured all Admissions and Guest Service operations were running smoothly by supervising staff to ensure all necessary company protocols were being followed. Assisted when needed in ticket sales and any other daily operations. Catered to guests’ comments and complaints by resolving any issues effectively and efficiently. Trained incoming new team members on company policies and procedures. Ensured all Admissions and Guest Service operations were running smoothly by supervising staff to ensure all necessary company protocols were being followed. Assisted when needed in ticket sales and any other daily operations. Catered to guests’ comments and complaints by resolving any issues effectively and efficiently. Trained incoming new team members on company policies and procedures.