David Pike

Senior Mid Office Advisor at Randstad UK
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Location
Ilkeston, England, United Kingdom, UK

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Maggie Jakubowska

Dave is a highly skilled and experienced Client Service Manager who has an excellent track record of stakeholder management. He can work effectively with both internal and external stakeholders, and can always be relied on to choose the best solution design for the business. His understanding of the client's process, tools, and needs is unparalleled, making him an invaluable member of any team. Dave has an exceptional ability to analyze flows, data, and reports, and translate them into "everyday" language that everyone can understand. He worked closely with our HO to gather relevant data and choose the proper tools for our business partners. His insights were invaluable and helped us to deliver technology solutions that truly met the needs of our business. I would highly recommend Dave for any role that requires excellent communication skills. He can adjust his communication style to the relevant audience, whether it be internal stakeholders, external clients, or technical teams. His ability to communicate effectively is one of his greatest strengths. Dave has a creative and innovative approach to problem-solving that is truly inspiring. He is always looking for new and better ways to do things and is never satisfied with the status quo. His ability to think outside the box has helped us to deliver business solutions that are truly innovative and industry-leading. Dave is a self-starter who is always willing to go the extra mile to get things done. It was a true pleasure to work with Dave.

Raquel Sanchez Sanchez

I am writing to highly recommend Dave, who I have had the pleasure of working with for several years on various accounts. Throughout our time together, I have consistently been impressed by Dave's strong work ethic, exceptional knowledge in HR and processes, and overall positive attitude. One of the things that stands out about his ability to approach challenges with a solution-oriented mindset. Even in the face of tight deadlines or difficult clients, he remains calm and focused, always finding a way to get the job done while maintaining a high level of quality. Furthermore, he is incredibly easy to work with. He is always willing to listen and offer support when needed, and his collaborative approach makes him a valuable team member. He has a natural ability to build strong relationships with both colleagues and clients, which has been instrumental in our team's success on various projects. Overall, I cannot speak highly enough of Dave's exceptional work ethic, deep knowledge of HR and processes, and positive attitude. He would be a valuable asset to any team, and I strongly recommend him/her without hesitation.

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Credentials

  • Mental Health First Aider
    Mental Health First Aid (MHFA) England
    Aug, 2022
    - Sep, 2024
  • Lean Six Sigma Yellow Belt Certification
    The Knowledge Academy
    May, 2022
    - Sep, 2024
  • QNUK Level 2 Award Fire Safety for Fire Marshalls
    Training at work group
    Nov, 2021
    - Sep, 2024
  • City and Guilds
    -

Experience

    • United Kingdom
    • Staffing and Recruiting
    • 700 & Above Employee
    • Senior Mid Office Advisor
      • May 2023 - Present

      Randstad Solutions is part of the world’s largest, leading recruitment agency and we pride ourselves on being a trusted recruitment partner in the technology-driven world of work we live in. By combining our passion for people and the power of innovative technology, we go above and beyond our competitors to create a world class recruitment experience. The Mid Office team is a crucial part of the business, offering support to internal stakeholders and external clients regarding pay and invoicing and other project management solutions, if there is a problem our team is there to cure it. .Dealing with clients regarding finance and invoicing .Debt management .Client process training and support .Training offshore staff to support UK business .Project management .PO support Show less

    • France
    • Human Resources Services
    • 700 & Above Employee
    • Client Services Manager
      • Sep 2021 - Apr 2023

      Supporting our client on site managing day to day operations with the couriers within the Food delivery industry , as well as supporting other sites nationally with training and coaching.. New implementations. Training and Coaching. Project Work. Data interrogation for MI reporting. Running and Reconciling weekly payroll reports. Return to work interviews. Performance management. Disciplinary processes. KPI reporting . Daily and weekly client meetings Show less

    • Mobile Account Specialist
      • Oct 2018 - Aug 2021

      Supporting sites, monitoring their compliance.Looking for continuous improvements that can be made to help cost savings to the business and clientas well as recruiting candidates for a wide variety of roles for different clients in the FMCG and Manufactoring sector.Duties include. Presenting Monthly Business Reviews to clients. New implementations. Training and Coaching . Project Work. Advising and assisting various sites on compliance. Data interrogation for MI reporting. Recruitment and Selection. Liaising with work providers in various regions to gain suitable candidates for registration. Running and Reconciling weekly payrolls Show less

    • Account Manager
      • Jun 2018 - Oct 2018

      Managing a Team of Account Specialist's in maintaining high level of KPI's .Weekly/daily planning of our Flex work force , Maintain the onsite T & A to ensure all payroll reports are correct. Run a weekly payroll for the flex workers . Recruitment and selection of appropriate candidates .Training and mentoring the team to help achieve there potential. Attending and conducting weekly client meeting. Ensuring that we are compliant.My duties include -. Managing a team of Account Specialists on different accounts. Onsite management of 200+ Flex workers. Ensuring that fulfilment is at %98-100 . Recruitment of candidates for various roles from logistics to Engineering . Liaising with work providers and job centres. Performance Management. Payroll. Disciplinary Procedures. Client Meetings. MI reporting . Ensuring that workers are adhering to H&S standards of the client Show less

    • Mobile Account Specialist
      • Oct 2017 - May 2018

      Supporting and the Account Manager on sites, monitoring their compliance. Looking for continuous improvements that can be made to help cost savings to the business and clientas well as recruiting candidates for a wide variety of roles for different clients in the FMCG sector. Duties include. Project Work. Advising and assisting various sites on compliance . Data interrogation for MI reporting. Recruitment and Selection. Liaising with work providers in various regions to gain suitable candidates for registration Show less

    • United Kingdom
    • Staffing and Recruiting
    • 300 - 400 Employee
    • Key Account Manager
      • Apr 2017 - Oct 2017

      Providing both on-site and branch recruitment services to suit any organisations infrastructure. Supplying flexible and permanent labour at affordable rates, quickly and efficiently. Managing 3 Sites within Nottingham area. With an approx head count of 100 heads per day. Liaising with the client on a daily basis. Sourcing and inducting candidates, compliance with all candidate paperwork. Conducting return to work interviews, disciplinary hearings . Responsible for accurate Pay-rolling use T&A Systems to record hours. Reporting KPI's on a weekly basis. Show less

    • United Kingdom
    • Staffing and Recruiting
    • 200 - 300 Employee
    • Operations Manager
      • Dec 2016 - Apr 2017

      Mach Recruitment provide both on-site and branch recruitment services to suit any organisations infrastructure. Supplying flexible and permanent labour at affordable rates, quickly and efficiently. Our unrivalled reputation for being innovative, original and proactive has helped us to become industry leaders. Mach Recruitment provide both on-site and branch recruitment services to suit any organisations infrastructure. Supplying flexible and permanent labour at affordable rates, quickly and efficiently. Our unrivalled reputation for being innovative, original and proactive has helped us to become industry leaders.

    • United Kingdom
    • Construction
    • 1 - 100 Employee
    • Account Manager
      • Oct 2015 - Nov 2016

      Looking after 3 areas at Melton Mowbray with approx head count of 40-90 heads per day. Liaising with the client on a daily basis. Sourcing and inducting candidates, compliance with all candidate paperwork. Conducting return to work interviews, disciplinary hearings . Responsible for accurate Pay-rolling use T&A Systems to record hours. Reporting KPI's on a weekly basis. My duties include - . Onsite management of 60+ Flex workers . Induction of New Starters . Ensuring that fulfillment is at %98-100 . Recruitment of candidates for various roles . Liaising with work providers and job centers . Payroll . Disciplinary Procedures . Client Meetings . MI reporting . CEB/SHL Test Administrator . Ensuring that workers are adhering to H&S standards of the client Show less

    • United Kingdom
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Warehouse Supervisor
      • Jun 2015 - Oct 2015

      Supervising a team of 20+ staff in a Pick and Quality control area for collision parts for cars. Ensuring KPI's are managed accordingly , ensure all health safety processes are adhered to. Planning of staff on a daily weekly basis to ensure picking and dispatch times are completed on time. Supervising a team of 20+ staff in a Pick and Quality control area for collision parts for cars. Ensuring KPI's are managed accordingly , ensure all health safety processes are adhered to. Planning of staff on a daily weekly basis to ensure picking and dispatch times are completed on time.

    • Bosnia and Herzegovina
    • Renewable Energy Semiconductor Manufacturing
    • 1 - 100 Employee
    • Account Specialist
      • May 2015 - Jun 2015

      Managing a Team of Supervisors in maintaining high level of KPI's .Weekly/daily planning of our Flex work force , Maintain the onsite T&A system to ensure hours are recorded accurately for payroll. Conducting shift briefs . Conducting daily floor walks and touch down points with shift managers. Management of shift of 150+ staff of all aspects from KPI management to disciplinaries. Training and mentoring the Supervisors to help them achieve there potential. Attending and conducting weekly client meeting. Show less

    • United States
    • 1 - 100 Employee
    • Account Specialist
      • Jul 2014 - Apr 2015

      Managing a Team of Account Specialist's in maintaining high level of KPI's .Weekly/daily planning of our Flex work force , Maintain the onsite T & A to ensure all payroll reports are correct. Run a weekly payroll for the flex workers . Recruitment and selection of appropriate candidates , conducting SHL Testing assessments along with inductions.Training and mentoring the team to help achieve there potential. Attending and conducting weekly client meeting. Ensuring that we are compliant with all paperwork.My duties include - . Onsite management of 200+ Flex workers . Ensuring that fulfilment is at %98-100 . Recruitment of candidates for various roles from logistics to Engineering . Liaising with work providers and job centres . Performance Management . Payroll . Disciplinary Procedures . Client Meetings . MI reporting . CEB/SHL Test Administrator . Ensuring that workers are adhering to H&S standards of the client Show less

    • Senior Mobile Account Specialist
      • Oct 2013 - Jul 2014

      Supporting 9 sites from Peterborough to Northern Ireland and monitoring their compliance. Looking at continuous improvements that can be made to help cost savings to the business as well as recruiting candidates for a wide variety of roles for the client. Duties include . Project Work . Advising and assisting various sites on compliance . Data interrogation for MI reporting . Recruitment . CEB/SHL Test Administrator . Liaising with work providers in various regions to gain suitable candidates for registration Show less

    • Senior Account Specialist
      • Nov 2007 - Oct 2013

      My main duties include managing a team of Account Specialist's On various shift patterns to maintain client expectations. Weekly planning of a Flexible work-force in order to maintain daily requests from the client. Hold weekly meetings with Operations Mangers and HR and liaise with shift managers . Recruiting and Inducting new flex workers into Randstad and the Client Recruit new starters ensuring all relevant paperwork is completed And correct. Run a weekly payroll for 800+ flex workers. .Promotion from Account Specialist to Senior Account Specialist .I was awarded Team Member of the year at the Randstad yearly Seminar My duties include - . Onsite management of 800+ Flex workers . Managing T&A Systems . Induction of New Starters . Ensuring that fulfilment is at %98-100 . Recruitment of candidates for various roles . Liaising with work providers and job centres . Payroll . Disciplinary Procedures . Client Meetings . MI reporting . Ensuring that workers are adhering to H&S standards of the client Show less

    • United Kingdom
    • Staffing and Recruiting
    • 100 - 200 Employee
    • Contract Manager
      • 2007 - 2010

      Weekl/daily planning of our Flex work force , Maintain the onsite T & A to ensure all payroll reports are correct. Run a weekly payroll for the flex workers . Recruitment and selection of appropriate candidates along with inductions. Ensuring that all candidate compliance is meet. Weekl/daily planning of our Flex work force , Maintain the onsite T & A to ensure all payroll reports are correct. Run a weekly payroll for the flex workers . Recruitment and selection of appropriate candidates along with inductions. Ensuring that all candidate compliance is meet.

    • Argentina
    • Data Infrastructure and Analytics
    • Team Leader
      • Sep 2000 - Nov 2007

      Leading a team of Warehouse Operatives on several contracts which invloved checking off deliveries , locating stock within the warehoues , picking and desptching orders whilst ensuring all the relevent paperwork is processed correctly Leading a team of Warehouse Operatives on several contracts which invloved checking off deliveries , locating stock within the warehoues , picking and desptching orders whilst ensuring all the relevent paperwork is processed correctly

    • United States
    • Manufacturing
    • Despatch Team Leader
      • Aug 1997 - Sep 2000

      Working within a fast pasted company , I had to organise containers and LGV's to be despatched to various parts of the world. i had to ensure that all the correct documentation was correct prior to despacthing some of which included hazardous goods. Working within a fast pasted company , I had to organise containers and LGV's to be despatched to various parts of the world. i had to ensure that all the correct documentation was correct prior to despacthing some of which included hazardous goods.

Education

  • Ilkeston Sixth Form College
    Art/Art Studies, General
    1992 - 1994
  • Ilkeston School
    1987 - 1992

Community

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