Experience

Binion's Gambling Hall

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Senior Lead Slot Technician

  • Jul 2021 - Present

  Order parts, machines relocation, training, schedule slot technician, machines upgrade, player tracking Oasis 360, make sure project is finish on time. Order parts, machines relocation, training, schedule slot technician, machines upgrade, player tracking Oasis 360, make sure project is finish on time.



N/A

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Field Service Technician

  • Jun 2021 - Present



Ainsworth Game Technology

• Australia
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Field Service Technician II

  • Nov 2016 - Jun 2020

  Class II and Class III machines installation, system upgrade, training machines issue on the field, 24/7 customer support. Good customer service support. Knowledge on player tracking, IGT, Konami. Bally I-View. Class II and Class III machines installation, system upgrade, training machines issue on the field, 24/7 customer support. Good customer service support. Knowledge on player tracking, IGT, Konami. Bally I-View.



Desert Diamond Casinos & Entertainment

• United States
• Gambling Facilities and Casinos
• 500 - 600 Employee

• Slot Technician Supervisor

  • Jul 2015 - Apr 2016

  • In charge 24 technician operations, new Casino in West Valley in Glendale, Arizona. Class II Gaming, 1098 Slot machines, installation, review, training and trouble-shooting the floor with Konami Gaming System. • In charge 24 technician operations, new Casino in West Valley in Glendale, Arizona. Class II Gaming, 1098 Slot machines, installation, review, training and trouble-shooting the floor with Konami Gaming System.



Slot One, LLC

• Field Service Manager

  • Dec 2014 - Jul 2015

  Field Service Supervisor, class II games in California Field Service Supervisor, class II games in California



Ortiz Gaming

• Mexico
• Entertainment Providers
• 1 - 100 Employee

• Field Service Supervisor

  • Jan 2014 - Jul 2014

  Training new personal in gaming business, set up machines configuration, set up Server room, daily report to corporate office in Boca Raton, Florida. Inventory, regulation training in tribal gaming, technical compliance. Install machines on the tribal games, service call, upgrade main software. Training new personal in gaming business, set up machines configuration, set up Server room, daily report to corporate office in Boca Raton, Florida. Inventory, regulation training in tribal gaming, technical compliance. Install machines on the tribal games, service call, upgrade main software.



Leap Forward Gaming

• Field Service Engineer Manager

  • Oct 2013 - Dec 2013

  Data base, on OTR systems, daily report Casinos operation, MGM Grand, Las Vegas, Venetian and Wynn Resort. Data base, on OTR systems, daily report Casinos operation, MGM Grand, Las Vegas, Venetian and Wynn Resort.



Gaming Laboratories International, LLC

• United States
• Gambling Facilities and Casinos
• 500 - 600 Employee

• GLI - Compliance

  • Apr 2013 - Aug 2013

  Responsible for handling Regulatory Technical matters and issues relating to rules, regulations, technical standards and minimum internal control standards set in place for required regulatory agencies. I work with the engineering groups in the various offices on regulatory technical questions and issues. I am also in the position to provide Technical Training and workshops of procedures and protocols. I am responsible for handling first review of all incoming forensic submissions & reports.



Konami Gaming, Inc.

• United States
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Lead Quality Control

  • Aug 2006 - Aug 2012

  Line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve specific product related issues while maximizing customer satisfaction. Resolve machines problem in short period of time to customer in South America, and US customer.QC lead on Konami products and diagnostic issue mechanical and software, scale to SQA or Mechanical Eng., performance full test input/output, set up machines configuration and legal jurisdiction applied on software version allow in US and International marked.



IGT

• United Kingdom
• Software Development
• 700 & Above Employee

• FIELD SERVICE III

  • 2001 - 2006

  Install and configure Advantage Systems using Windows XP and NT language versions in international markets. Troubleshoot SAS 6.0 communication issues. Pre-site Casino and Survey on Advantage Player tracking to new customer, training casino employee on Advantage System and advice for up-grade to obtain full SAS 6.02 on old machines, machines configuration, meeting with Casino Manager to training and man power to install the System on the Casino floor. Install and configure Advantage Systems using Windows XP and NT language versions in international markets. Troubleshoot SAS 6.0 communication issues. Pre-site Casino and Survey on Advantage Player tracking to new customer, training casino employee on Advantage System and advice for up-grade to obtain full SAS 6.02 on old machines, machines configuration, meeting with Casino Manager to training and man power to install the System on the Casino floor.



Grupo Pefaco

• Spain
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Service Manager

  • 1999 - 2000

  Supervised all operations production, technical support, customer service and monitoring management and control of Burgon do Brasil and Burgon of Spain’s activities in Brazil. Business development for Latin and Central America. Supervised all operations production, technical support, customer service and monitoring management and control of Burgon do Brasil and Burgon of Spain’s activities in Brazil. Business development for Latin and Central America.



Burgon do Brasil

• General Manager

  • Oct 1998 - 1999

  Controls all operations in Brazil, productions, techinical support and customer service. Management and controls over the activity of Burgon do Brasil and Burgon of Spain. Business development for Latin America and Central America. Over 100 locations. Controls all operations in Brazil, productions, techinical support and customer service. Management and controls over the activity of Burgon do Brasil and Burgon of Spain. Business development for Latin America and Central America. Over 100 locations.



Aristocrat

• Australia
• Gambling Facilities and Casinos
• 700 & Above Employee

• Technical Sales for Caribbean and Latin America- Australia Division

  • Mar 1997 - Sep 1998

  Visiting countries where the game in not legalized in an effort to obtain its jurisdictions approved; explaining to them, authorities in such duty, the benefit that the game industry can provide to the community, such as new jobs, more profit to the city. Demonstrations slots machines to the custmer, state Lottery ( Loterj- Rio de Janeiro), University PUC of Rio de Janeiro and University of Sao Paulo. Obtain legal licenses to operate Aristocrat machines in Brazil. Games translations into Spanish and Portuguese, training in South America , Caribbean and Central America.