Experience

Acquia

• United States
• Software Development
• 700 & Above Employee

• Manager, Content Cloud Support

  • Jul 2023 - Present

• Technical Support Team Lead

  • Nov 2021 - Jul 2023



Widen, an Acquia company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Technical Support Specialist

  • Jan 2020 - Nov 2021

  Madison, Wisconsin, United States

• Technical Support Specialist

  • Jun 2019 - Jan 2020

  Madison, Wisconsin, United States



DexYP

• United States
• Software Development
• 700 & Above Employee

• Sr. Web Consultant

  • Jul 2018 - May 2019

  Dallas/Fort Worth Area Working with a specialized team that focuses on Custom WordPress and Duda websites. I work with clients to achieve their website goals. Client facing position that requires customer service and project management skills to communicate with clients and see their project to completion. The position requires often working on escalated accounts that require a more white-gloved treatment. All sites are built following SEO best practice guidelines and with User Experience in mind. Bonus projects have… Show more Working with a specialized team that focuses on Custom WordPress and Duda websites. I work with clients to achieve their website goals. Client facing position that requires customer service and project management skills to communicate with clients and see their project to completion. The position requires often working on escalated accounts that require a more white-gloved treatment. All sites are built following SEO best practice guidelines and with User Experience in mind. Bonus projects have been working on API's and Widgets to improve the functionality of the offered web products. Providing Ongoing Support for peers and coach junior consultants.

• Web Consultant

  • Jul 2016 - Jul 2018

  Dallas/Fort Worth Area Working with clients to determine their business goals in the context of their website. Create content for use on their website following SEO best practices. Insure website is completed on time and best represents the client’s needs. Working with an off-shore design team, act as single point of contact for hundreds of websites from consultation to launch



Transamerica

• United States
• Financial Services
• 700 & Above Employee

• Front End Developer

  • Apr 2015 - Jul 2016

  Redesign Customer Service Intranet learning site UI. - Focus on JavaScript, HTML5, and CSS3 and use of SDL Tridion content management system. - Independent work with reporting key milestones to executives.

• Customer Service Representative

  • Mar 2014 - Jul 2016

  Plano, TX Customer advocate with quick solutions and problem resolution. - Service customer needs. - De-escalate issues using active listening and verbal communication.



P&S Antiques

• eCommerce Shipping Associate

  • Nov 2013 - Mar 2014

  Dallas, TX Maintain Customer Retention Management Profiles and ship products bought through Amazon, eBay, and other e-commerce solutions in a timely manner.



Bear Transportation Services

• Expediter

  • Jul 2013 - Nov 2013

  Dallas/Fort Worth Area - Locate, negotiate with, and develop relationships with carriers. - Track and trace all assigned loads to ensure that freight is picked up and delivered in a timely manner - Proactively resolve any issues as well as assist the broker with customer needs



Flexi Compras

• Retail
• 1 - 100 Employee

• Sales Associate / Collections

  • Oct 2011 - Jul 2013

  Dallas/Fort Worth Area - Perform general maintenance for the store, vehicles and product, as wel as, various marketing, sales and customer service functions - Assist in product delivery, return and service of merchandise - Assist in in maintaining inventory and supplies - Assist in overseeing cash control functions and maintaining operating records and information - Delivering and setting up products in customers' homes - Utilize collection system to ensure timely payments.



Walmart

• United States
• Retail
• 700 & Above Employee

• Cashier

  • May 2011 - Oct 2011

  Dallas/Fort Worth Area