General Manager

• Apr 2023 - Present

I'm back at The Windsor for the third time working with a great team who are innovating and committed to excellence. We are getting input into Mission, Vision and Values (words like humility, inclusivity, self belief, sustainability and integrity appear to be gaining traction) and ensuring that after 140 years The Windsor is the most agile customer focused five star brand in Melbourne. I'm back at The Windsor for the third time working with a great team who are innovating and committed to excellence. We are getting input into Mission, Vision and Values (words like humility, inclusivity, self belief, sustainability and integrity appear to be gaining traction) and ensuring that after 140 years The Windsor is the most agile customer focused five star brand in Melbourne.

General Manager

• Sep 2022 - Apr 2023

Contracted by Gatehouse Hospitality to manage the transition from one management company to another. The three month contract was extended for another three months before the resort owners asked me to continue for a while longer. Great team of people here. Contracted by Gatehouse Hospitality to manage the transition from one management company to another. The three month contract was extended for another three months before the resort owners asked me to continue for a while longer. Great team of people here.

General Manager of Hotels

• Jul 2021 - Jan 2022

Recruited to open a second hotel in Melbourne whilst managing the iconic Jazz Corner Hotel at Flagstaff Gardens. Project did not proceed and the focus turned to steering the business through the challenging environment caused by Covid Lockdowns. Recruited to open a second hotel in Melbourne whilst managing the iconic Jazz Corner Hotel at Flagstaff Gardens. Project did not proceed and the focus turned to steering the business through the challenging environment caused by Covid Lockdowns.

Chief Executive Officer

• Feb 2013 - Nov 2018

The Hotel Windsor - Established 1883. Independent grand hotel of the Victorian age Built in 1883, this 180 room and suite Melbourne hotel blends stunning Victorian architecture with all the luxury appointments and facilities of a grand 5 star hotel in Melbourne. Winner of 5 World Travel Awards over the last three years including "Leading Hotel in Australasia" 2016 and "Leading Hotel in Australia" 2016 thanks to excellence in service from a team of committed and passionate hospitality professionals. IDEAS Revenue Management system has been introduced ....next step Data Scientists, Data Analysts, Artificial Intelligence with an even greater focus on personal guest interaction. Show less

General Manager

• Jan 2012 - Feb 2013

Oversaw a complete refurbishment and successful re-positioning of this contemporary 5 star hotel in a market that was growing rapidly. Introduced IDEAS Revenue Management system and operated hotel in a staged way throughout this extensive redevelopment process attracting new global corporate accounts and diplomatic business. Extensive restaurant and banqueting facilities were developed further. Departed with appreciation.... for a move back to former employer. Oversaw a complete refurbishment and successful re-positioning of this contemporary 5 star hotel in a market that was growing rapidly. Introduced IDEAS Revenue Management system and operated hotel in a staged way throughout this extensive redevelopment process attracting new global corporate accounts and diplomatic business. Extensive restaurant and banqueting facilities were developed further. Departed with appreciation.... for a move back to former employer.

CEO & General Manager

• Apr 2006 - Oct 2011

Inaugural Manager as an independent hotel after 25 years being a part of a chain.With a great team strengthened the brand connection to many key market segements with innovative strategies which in turn grew the business always with a focus on the guest and the customer. Afternoon Tea became even more synonymous with the Windsor and The GFC was dealt with so that the hotel rose in performance through the efforts of a committed innovative team. Inaugural Manager as an independent hotel after 25 years being a part of a chain.With a great team strengthened the brand connection to many key market segements with innovative strategies which in turn grew the business always with a focus on the guest and the customer. Afternoon Tea became even more synonymous with the Windsor and The GFC was dealt with so that the hotel rose in performance through the efforts of a committed innovative team.

CEO

• Apr 2005 - Apr 2006

Iconic Boutique Hotel from which the rights to manage The Hotel Windsor from 2006 were won. Iconic Boutique Hotel from which the rights to manage The Hotel Windsor from 2006 were won.

Group Director of Marketing and Sales

• Jun 2002 - Mar 2005

Singaporean owned group which owned and managed 10 landmark properties in Australia and New Zealand. Responsible for Marketing, Sales, Revenue Management etc I had and have respect for this business orientated group whose Chairman has immense business acumen. Appreciate the opportunity to have been responsible for group wide Marketing, Sales and Revenue Management. Singaporean owned group which owned and managed 10 landmark properties in Australia and New Zealand. Responsible for Marketing, Sales, Revenue Management etc I had and have respect for this business orientated group whose Chairman has immense business acumen. Appreciate the opportunity to have been responsible for group wide Marketing, Sales and Revenue Management.

Resident Manager Pan Pacific Singapore

• Jun 2000 - Jun 2002

Amazing 800 room property in Marina Square. Launched new Pacific Floors concept as well as Asia's first American Express Floor. Part of a coalition of 5 hotels working with the adjacent convention centre. Significant Restaurant and Banquet business. This was the group's major property in it's stable of 18 hotels and resorts at the time accounting for a third of it's business. Team achieved strongest Rev Par growth of all competing hotels - or as the media release said ....... "in the country" - factually correct. Show less

General Manager

• Aug 1998 - May 2000

Fortunate enough to be entrusted with this most successful property as the owners took a year's sabbatical to tour the world getting ideas for what was to become The Lyall - which has proven to be a great success. Forever grateful. Fortunate enough to be entrusted with this most successful property as the owners took a year's sabbatical to tour the world getting ideas for what was to become The Lyall - which has proven to be a great success. Forever grateful.

Director Marketing & Sales then General Manager in early 1995

• Nov 1993 - Aug 1998

The hotel was ahead of it's time having been launched extremely well circa 1990 (thanks to Patrick Griffin OAM). The place to be in Melbourne during this period with a great team winning Best Hotel in Victoria awards at state championships in 1994, 1995 and 1996 gaining Hall of Fame Status and Best in Australia at the nationals in 1996 and 1997. Owned by Tan & Tan (Malaysia) and Singapore Government through a corporation. Official Hotel Guide rated the hotel as one of only 107 hotels in their top category, Superior Deluxe, with over 50,000 listed globally. Hotel and development was sold to Mirvac following Asian Economic crisis in early 1998 giving a good ROI to owners. The CEO's influence on me was most positive and for which I shall always be grateful. Amazing team commitment. Show less

Group Marketing Assistant

• 1983 - 1984