League Manager

• Mar 2021 - Present

Soccer Stars Program/Community Sports Engagement Leader

• Jul 2019 - May 2022

Providing an encouraging, social, and fun environment to children through regular games of free recreational soccer on Saturday mornings. Providing an encouraging, social, and fun environment to children through regular games of free recreational soccer on Saturday mornings.

Assistant Restaurant Manager

• Aug 2018 - May 2022

• Assess staff skills, experience, and shift length in order to effectively organise daily shift allocations and roles;• Train and familiarise new employees with correct cash handling, customer service, and food handling procedures in adherence with Guzman y Gomez policies and values;• Motivate staff to improve efficiency and service in order to achieve outstanding customer service and reach sales targets;• Utilise negotiation skills to resolve customer disputes in order to achieve amicable outcomes;• Conduct regular stock inventory to inform orders while ensuring all incoming deliveries are accurate and timely;• Manage daily cash administration and end of day banking and till reconciliation;• Ensure staff comply with company quality control policies and procedures;• Complete regular self-directed online training and assessments to enhancing leadership skills and improve service delivery, sales targets, and restaurant profitability;• Manage various Key Performance Indicators for the restaurant;• Work proactively and well in a team together with colleagues from diverse cultures and backgrounds. Show less

Shift Leader

• Jul 2012 - Aug 2018

Six-a-Side Competition Program Coordinator | Welcome Sports

• Sep 2019 - Dec 2019

• Administrative tasks and duties, including setting a budget for the Welcome Sports Multisport Program; • Communicating with internal and external stakeholders including volunteers, participants and referees; • Venue management, set up and coordination; • Ensuring all procedures, manuals and policies are followed; • Providing support with Welcome Sports marketing and media initiatives. • Administrative tasks and duties, including setting a budget for the Welcome Sports Multisport Program; • Communicating with internal and external stakeholders including volunteers, participants and referees; • Venue management, set up and coordination; • Ensuring all procedures, manuals and policies are followed; • Providing support with Welcome Sports marketing and media initiatives.

Census Processing Supervisor

• Aug 2016 - Mar 2017

• Supervised a team of coders in adherence to the Australian Bureau of Statistics policies and values; • Trained and familiarised employees with coding procedures using the data capturing program Front End; • Monitored overall performance and productivity of the team, via Throughput Reports and Quality Assurance Feedback; • Maintained a high level of accuracy for Census processing; • Motivated staff and provide incentives to improve staff efficiency; • Administrative duties and Data Entry; • Processed timesheets and ensuring all staff were paid on time; • Completed staff Performance Review. Show less

Sales Assistant

• Nov 2010 - Jun 2012

Food and Beverage Attendant

• May 2007 - Oct 2009