Experience

Swytch Bike

• United Kingdom
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2022 - Present

  In my role as a Customer Service Advisor at Swytch Bike, I excel in effectively addressing customer needs by providing guidance on product usage, troubleshooting, and order assistance. With strong communication skills, I ensure that customers receive the support they require. Collaborating cross-functionally, I work closely with teams to swiftly resolve customer concerns and ensure the successful delivery of projects. Demonstrating a deep understanding of our products, I contribute to a positive customer experience throughout their entire journey. Additionally, I actively train staff members, sharing my knowledge to enhance their skills and performance. I am dedicated to driving continuous improvement by offering valuable feedback, identifying areas for process enhancements, and delivering effective solutions to enhance customer satisfaction. Show less



Balfe's Bikes

• United Kingdom
• Retail
• 1 - 100 Employee

• Store Operations Manager

  • May 2021 - Oct 2021

  As a key member of the team, I played a vital role in ensuring seamless retail operations, driving business efficiency and profitability. My core responsibilities encompassed diverse areas, including order book management, financial tracking, inventory control, supply chain coordination, training and development, as well as assisting overseeing general management tasks. As a key member of the team, I played a vital role in ensuring seamless retail operations, driving business efficiency and profitability. My core responsibilities encompassed diverse areas, including order book management, financial tracking, inventory control, supply chain coordination, training and development, as well as assisting overseeing general management tasks.



VOLT Bikes

• United Kingdom
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Operations and Sales Assistant

  • Jun 2020 - Dec 2020

  During the COVID pandemic, I joined Volt Electric Bikes on a 3-month fixed-term contract, responding to the surge in demand during this unprecedented time. As part of the team, I played a crucial role in customer inquiries, sales, and overall operational support. Additionally, I took the initiative to implement an interim CRM system, introduced a separate dealership management system, and initiated the development of an in-house CRM. These initiatives significantly enhanced our communication channels with dealers, customers, and internal team Show less



Gemba

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Senior Consultant

  • Apr 2018 - Sep 2019

  While at TLN, I held a multifaceted role that involved successfully closing sales deals and fostering strategic partnerships with industry-leading companies, including Palfinger, BMW, and Google. As a senior consultant, I consistently delivered exceptional sales performances, ranking among the highest achievers in the team. In addition, I actively contributed to continuous improvement initiatives, honed my managerial skills, and contributed to strategies that significantly improved sales conversions and saved valuable time. Show less



Railbookers

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Senior Consultant

  • Mar 2015 - Apr 2018

  At Railbookers, I swiftly showcased exceptional sales and customer service skills, driving a remarkable achievement of £1.2 million in sales within the first year. This outstanding performance led to my promotion to a senior position. Additionally, I actively contributed to various aspects of the business, including product development, operations, and the establishment of sales support procedures. I displayed versatility by seamlessly transitioning into different roles as required, including a stint in the United States where I provided training to sales and customer service teams. Show less



Busaba

• Restaurants
• 1 - 100 Employee

• Assistant Manager

  • May 2013 - Mar 2015

  At Busaba, I served as a key member of the management team, supporting the General Manager in overseeing all aspects of one of the chain restaurant's most profitable locations. In this role, I held responsibilities for strategic planning and cost management, particularly focused on staff and food costs. Through meticulous scheduling, waste reduction, and operational optimization, I successfully achieved substantial cost reductions for the site. Moreover, I assumed the critical role of ensuring overall health and safety compliance while also taking charge of staff scheduling. Show less



Greene King

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Supervisor

  • Oct 2011 - May 2013

  As a key team member, I held significant responsibilities in managing financial reports, forecasts, stock ordering, and schedule planning to ensure smooth daily operations. This encompassed supervising, training, and hiring employees, as well as effectively managing stock levels. Additionally, I had the opportunity to represent the company as the acting Assistant Manager at regional meetings, where I successfully implemented company agendas and strategies within our site. As a key team member, I held significant responsibilities in managing financial reports, forecasts, stock ordering, and schedule planning to ensure smooth daily operations. This encompassed supervising, training, and hiring employees, as well as effectively managing stock levels. Additionally, I had the opportunity to represent the company as the acting Assistant Manager at regional meetings, where I successfully implemented company agendas and strategies within our site.