Experience

Derjava Group of Companies (SLAV GROUP FERERRO ROCHER)

• Sales Agent

  • Jul 2018 - Present

  Supply management with reports on customer needsFollow up on the product availability on the stores’ shelvesEstablishing and maintaining responsible relations with customersFollow-up on contractual and financial issuesHandle order requests Analyze the territory/market potentialPromoting company's products and servicesInvestigating and solving customers' queries, which may be complex or long-standing problemsHandling customer complaints or any major incidents

• Merchandiser

  • Aug 2014 - Jul 2018

  Ensure product appearance on the stores’ shelvesClosely cooperation with sales agents in planning monthly activities to boost the revenue Following up on ensuring displays availability in the stores and their right placement Closely cooperation with FERERRO ROSHER Italy representatives in marketing and sales annual planning Audit implementation joint with FERERRO ROSHER Italy representatives



SAS Group Armenia

• Armenia
• Retail
• 1 - 100 Employee

• Store deputy director

  • Nov 2013 - Mar 2014

  Managing a team of 70 employees Follow up on cash flowPlanning of daily routines for whole staffFollowing up on products availability in the store showroomStock management/inventory based on the balancesManaging of customers complaints Managing a team of 70 employees Follow up on cash flowPlanning of daily routines for whole staffFollowing up on products availability in the store showroomStock management/inventory based on the balancesManaging of customers complaints



Tsiran Market

• Store deputy director

  • Jun 2013 - Nov 2013

  Managing a team of 35 employees Follow up on cash flowPlanning of daily routines for whole staffFollowing up on products availability in the store showroomStock management/inventory based on the balancesManaging of customers complaints Managing a team of 35 employees Follow up on cash flowPlanning of daily routines for whole staffFollowing up on products availability in the store showroomStock management/inventory based on the balancesManaging of customers complaints



Star supermarkets chain

• Store Director

  • Feb 2013 - Jun 2013

  Managing a team of 50 employees Follow up on cash flowPlanning of daily routines for whole staffFollowing up on products availability in the store showroomStock management/inventory based on the balancesManaging of customers complaints Financial reporting to the chain directorSales planning for reaching monthly targets

• Store deputy director

  • Aug 2012 - Feb 2013

  Managing a team of 70 employees Follow up on cash flowPlanning of daily routines for whole staffFollowing up on products availability in the store showroomStock management/inventory based on the balancesManaging of customers complaints

• Store Manager

  • Feb 2012 - Aug 2012

  Follow up on cashiers daily jobShifts instructionsStock documentation follow up on daily basis

• Delivery Specialist

  • Nov 2011 - Feb 2012

  Products delivery to the customers