Managed Services Manager

• Aug 2022 - Present

Modern Workplace Team Lead

• Jul 2021 - Aug 2022

The following responsibilities below were additional to the Principal Modern Workplace Engineer responsibilities.• Encourage team collaboration and motivate individual employees through positive reinforcement and technical recognition.• Provide mentorship and coaching to my direct reports including 1-2-1's and Personal Development Plans to provide targets for the business and the employee• Analyse current skill levels utilising industry standard processes to plan growth and reduce shortfalls in skills across the Modern Workplace Practice• Prepare and conduct hiring/recruitment of staff through internal promotion or external acquisition. Including interviewing and assessment of the employee.• Manage the SLA (Service Level Agreement) and KPI (key performance indicators) requirements for the Service Desk and Project Delivery teams within the Modern Workplace Practice ensuring targets are achieved• Ensure that technical solutions are delivered in line with budget, best practices, and the business' technical excellence initiatives• Overall responsibility for the Modern Workplace practice and the technical excellence within the practice

Principal Modern Workplace Engineer

• Aug 2019 - Jul 2021

• Delivered Modern Workplace technical solutions for our customers according to the agreed specification, budget, and time requirements• Overall technical responsibility for the Modern Workplace practice and the technical mentoring within the practice• Maintained up to date in-depth knowledge and skills of technologies and products that align to the Modern Workplace practice• Produced high-quality, technical Low-Level Design and configuration documentation as part of a solutions’ deployment• Provided technical escalation to both Professional Service Engineers and Service Desk Engineers within the Modern Workplace Practice• Delivered low level technical workshops in my field of expertise alongside a Presales Architect or during the Low-Level Design phase of a project.• Developed technical improvement strategies within the Modern Workplace practice to drive improvements in technical excellence and improve quality in line with technology and security best practices• Worked within a Prince2 delivery framework alongside Project Managers to ensure projects are delivered to customers on time, in budget and according to specification• Maintained develop knowledge of current and future products and technologies aligned to LIMA’s technical product and service strategy for the purpose of delivering these to customers• Completed accreditations in line with my role in the Modern Workplace Practice focussed on the Microsoft and Azure technology stack• Implemented internal projects within the business to deliver enhanced collaboration implementing a Microsoft Teams during the Covid-19 pandemic• Provided technical insight and peer review of projects in the pre-sales pipeline as a member of the architecture review board

Modern Workplace Engineer

• Oct 2015 - Aug 2019

Infrastructure Engineer

• Sep 2013 - Oct 2015

External Field Engineer

• Apr 2011 - Sep 2013

Service Desk Engineer

• Apr 2007 - Apr 2011