Experience

Banks & Lloyd

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Operations Assistant

  • May 2021 - Present

  - Managing the movement of freight to requested final destination including Customs formalities, to within required timescales and to customers’ specifications. - Providing effective communication by liaising with suppliers and customers throughout the transport process. - Providing effective management of the transport process resolving all issues arising. - Providing consistent and positive customer service experience and develop strong customer relationships. - Liaising with customers, Banks & Lloyd overseas agents, shipping lines and hauliers to provide a customer centred service. - Developing strong customer relationships through providing good customer service consistently



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Relations Executive

  • May 2019 - Dec 2020

  Working on a post rental department for the campaign of Rentalcars.com Key responsabilities: - Investigating and resolving post rental issues and complaints through analysis of the information provided. - Contact with suppliers to source supplementary information required to complete the investigation. - Negotiate with car hire companies and customers to reach a satisfactory resolution. - Meet compliance standards. - Prioritize tasks to meet deadlines. - Fill out a resport for each case resolved.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Aug 2017 - May 2019

  Key responsabilities: • Handled customer queries on a daily basis providing excellent customer service at all times. • Provided accurate and detailed information on company products and services. • Successfully promoted company products generating new business. Key responsabilities: • Handled customer queries on a daily basis providing excellent customer service at all times. • Provided accurate and detailed information on company products and services. • Successfully promoted company products generating new business.



Gardens Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Apr 2016 - Jul 2017

  • Handled and resolved customer queries and complaints on a daily basis. • Supported guests in a polite, friendly and helpful manner at all times. • Responded to customer queries using various methods including phone and email. • Handled and resolved customer queries and complaints on a daily basis. • Supported guests in a polite, friendly and helpful manner at all times. • Responded to customer queries using various methods including phone and email.



Hatters Hostel

• United Kingdom
• Advertising Services

• Receptionist

  • Apr 2015 - Aug 2015

  - Customer service - Check in and check out - Night audit - Customer service - Check in and check out - Night audit



BBVA

• Spain
• Banking
• 1 - 100 Employee

• Bank Employee

  • Jan 2014 - Dec 2014

  key responsabilities: • First point of contact for customers entering the bank. • As a trusted member of the team, I was allocated cash duties making sure everything was accurate and in order. • Collaborated with insurance companies to support customer claims. key responsabilities: • First point of contact for customers entering the bank. • As a trusted member of the team, I was allocated cash duties making sure everything was accurate and in order. • Collaborated with insurance companies to support customer claims.