Director of IT Services

• Jan 2022 - Present

Service Desk Manager

• Apr 2015 - Jan 2023

Professional System & Network Administrator with extensive leading edge IT experience in delivering exceptional customer satisfaction and improving overall operations. Proficient in front-end and back-end operations, development, and support with an excellent record of bringing mission critical projects in on schedule and under budget. Strong interpersonal, communication, and organizational skills, intuitive analytical ability to attain network, system, and application level solutions.• Technology savvy self-starter, adept at moving into new environments and extrapolating from existing experience to quickly adapt to new technologies fluently.• Extensive experience with Microsoft products and operating systems such as Microsoft Office Suite and Windows 7, Vista, and Windows XP• Over two years of supervised experience designing, installing, and configuring Local Area Networks and designing and simulating Wide Area Networks in a lab environment• Experience using administrative tools in Windows Server 2008 and Windows Server 2003 to create Primary and Backup Domain Controllers, create Domain Forests, manage users and groups, and assigning rights/permissions• Ability to design hierarchical network structures and assign subnetworks over various physical media• Proficient in following protocols: LAN/WAN, TCP/IP, DNS, DHCP, POP3, SMTP, FTP, VPN, ICMP, RIP, OSPF, Ethernet, Wireless• Five years of experience building, troubleshooting, and upgrading computers in general.• Team Lead of 15 technicians providing technical services for law firms including copying, scanning, binding, printing, and mail processing.• Responsible for maintaining and upgrading computer hardware.• Supported HP and Canon printer hardware and liaised with 3rd party vendors to ensure rapid progression, and escalation if required, of support calls to meet customers’ service level agreements.Specialties: MCT, MCITP (Enterprise Administrator), MCSA, CompTia A+, Network+, Security+ Show less

Network Consultant

• Feb 2011 - Apr 2015

Network Administrator

• 2009 - Feb 2011

.• Responsible for all aspects of Network Design and day to day management of network • Responsible for server maintenance and configuration • Administered company phone system • Installed, maintained, and supported corporate applications such as email, file and print servers, and custom applications • Performed reviews of daily checklists, server and network logs and backups • Provided daily network support for network applications and network connections • Installed and administered multiple Microsoft Servers using both physical computers and virtualization technologies • Created and maintained Imaging solution for Atlanta location using Windows Deployment Services • Adapted computer software applications for classroom training requirements • Established procedures to install and maintain computers and computer networks, supporting all in-house personnel Show less

Site Manager

• Apr 2006 - Mar 2009

Provided all document support services for over a hundred lawyers and secretaries. Managed call center providing telephone and hands on support as necessary to ensure specific deadlines were met. OnSite3, Main Plant, Managed Repro-graphics side of the facility to supply document services for over thirty law firms. United Way, Offered mail processing and document services to over forty non-profit organizations throughout company building. Provided all document support services for over a hundred lawyers and secretaries. Managed call center providing telephone and hands on support as necessary to ensure specific deadlines were met. OnSite3, Main Plant, Managed Repro-graphics side of the facility to supply document services for over thirty law firms. United Way, Offered mail processing and document services to over forty non-profit organizations throughout company building.

Student

• 2009 - 2009

Commercial Insulation Installation

• 2003 - 2005

Installed commercial insulation at various construction projects. Installed commercial insulation at various construction projects.

Substitute Teacher

• 2001 - 2002

Teaching academic classes to high-school students including Information Technology, Math, and English. Teaching academic classes to high-school students including Information Technology, Math, and English.

Helicopter Mechanic

• 2000 - 2001

Part of a team performing all aspects of helicopter maintenance. Performed inspections and certifications of helicopters to ensure flight crew safety. Replaced all necessary components as required including engines, transmissions, gearboxes, etc. Received honorable discharge for injury sustained during course of duties which has since fully recovered. Part of a team performing all aspects of helicopter maintenance. Performed inspections and certifications of helicopters to ensure flight crew safety. Replaced all necessary components as required including engines, transmissions, gearboxes, etc. Received honorable discharge for injury sustained during course of duties which has since fully recovered.