• May 2022 - Present

• Nov 2021 - May 2022

• Mar 2021 - May 2022

Regional Facilities Manager

• Dec 2018 - Mar 2021

Regional Facilities Manager within the UK delivering a pan-European Integrated Facilities Management [IFM] contract for a worldwide, multi-billion-pound, sector leading client. Managed IFM services to a variety of commercial and industrial buildings across the UK. I was responsible for ensuring that all contractual outputs were delivered within SLA and measured by robust KPI’s as set by the client. On this contract I was responsible for the operational leadership of directly employed teams that delivered hard and soft services. I had to ensure that all Planned Preventative Maintenance [PPM] tasks were delivered within/to statutory and regulatory compliance, and also responsible for appointing and managing external/specialist contractors across all regions. Multi million pound annual budget portfolio, which covered sites from Aberdeen to Southampton. I was also provided with the opportunity to join Apleona’s prestigious retail contract as Regional Account Manager, delivering high specification soft services. Show less

Regional Estates and Facilities Manager

• Apr 2018 - Nov 2018

I was responsible for ensuring that Mysing Care Home facilities were operated in a safe, efficient and compliant manner; that the buildings, plant and equipment were maintained to the highest possible standards, that a number of key projects were delivered effectively and that all systems were managed in-line with appropriate legislation, guidance, and best practice whilst ensuring records were maintained in accordance with company policy and Care Quality Commission requirements. I line managed the Facilities teams at the homes and associated contractors and worked closely with the Operations Director and the Registered Care Managers at each home. This role required a strong commitment to leading and managing and someone who could work around vulnerable people, demonstrating the highest standards of health and safety, compliance and service. KEY TASKS: * Ensured all facilities services were delivered in line with service specification and meet the planned KPI performance; * Managed all budgets within target, optimising value and service levels; * Managed all capital plans and projects jointly with the designated Director ensuring they were completed to specification and within budget; * Managed contractor's projects, in line with company procedures; * Ensured all planned preventative maintenance visits were undertaken as scheduled, by both in house and external engineers, to the prescribed standards; * Ensured all reactive calls were attended within defined KPI's, ensuring compliance with all health and safety standards; * Identified opportunities for continuous improvement in service standards; * Managed all Facilities staff in Mysing Care Limited homes; * Ensured that all activity complied with company policies and procedures, particularly with reference to Health and Safety and Care Quality Commission compliance. Show less

• Mar 2017 - Apr 2018

I worked as part of the Business Development Team and reported directly to the Assistant Director of Business Development with Accord Care and Support. Key function was to ensure that Accord Housing Association was maximising the opportunities for growth and business development through the provision of co-ordinated project management for both planned and responsive growth opportunities.Principle responsibilities:* Project managed all new business/tender/contract opportunities;* Ensured that all tenders were delivered within required timeframe and to the required standard;* Managed the mobilisation of new business/contracts to the operational handover;* Developed and managed change programmes alongside operational leads;* Maintained reporting systems and record keeping;* To work with finance colleagues and operational leads to ensure the financial modelling for newbusiness/change programmes was completed;* To work with finance colleagues to identify financial risks and benefits as a result of bidding for business development and ensure these were outlined within the project approval process prior to submission;* Supported the Assistant Director of Business Development to identify opportunities to increase turnover and operating surpluses where possible;* Worked alongside the Assistant Director of Business Development and locality teams to develop new ways of working and service offers;* Through an effective Business Development process supported the delivery of local targets for growth and service development;* Contributed to the wider delivery of the Care and Support strategy as required;* Line managed Business Development Administrator;* Maintained and developed internal and external relationships. Show less

• Jan 2014 - Mar 2017

- To provide facilities, business and support functions to the department covering multiple sites, localities and services;- Overall responsibility for ensuring that schemes, offices, buildings and services operate as a safe living environment for customers and a safe workplace for all colleagues and visitors.;- Comply with all relevant health and safety guidance and legislative requirements to the service delivery;- Ensure processes are in place to maintain quality, safety and security including providing adequate risk assessment, safe systems of working and the completion of required checks/drills and maintenance of records;- To ensure that health and safety measures are taken to provide a safe service for residents/visitors and staff including responsibility for fire safety, COSHH, Risk Assessments, Accident reporting and RIDDOR etc.- To take ownership and coordination of all aspects of service delivery with regards to the health and safety, maintenance of buildings/environment services;- To ensure all services are ISO14001 compliant with required procedures and Departmental Action Plans;- To liaise with the Statutory Authority as part of any investigation, inspection and audits;- To lead and manage with all aspects of housing management including void and allocation processes;- To ensure new service users are signed up to the correct tenancies, contracts; fees and terms and conditions;- Prepare, submit and agree Planned Maintenance/Fixed Assets programmes on an annual basis;- Develop Planned Preventative Maintenance programmes to protect assets;- Develop, implement and manage all repairs and maintenance issues; setting in-house Maintenance Operative work schedules and liaising with/managing external contractors when necessary;- Develop and maintain effective relationships with external suppliers, contractors and stakeholders;- Managing the Facilities and Business Support teams. Show less

• Jul 2009 - Oct 2013

- Delivering the Supply Pool of Caretakers Service Level Agreement (SLA) for Schools, including direct line management of Supply Caretaking staff;- Supporting the delivery of the Site Management Support SLA for schools with particular reference to guidance around caretaking provision, service standards and asset management;- Supporting the delivery of the Key Holding Service SLA for schools with particular reference to quality of service provision;- Detailed review of the Supply Pool of Caretakers SLA each financial year, including actual cost of service compared with re-charges made to schools. Ensuring the SLA meets changing needs of schools relevant to feedback from SLA review panels and day to day feedback;- Supervision of Supply Pool Caretaking staff including annual appraisal reviews and training provision in line with service standards within the SLA;- Monitoring and managing staff sickness absences and ensure organisation procedures are followed;- Monitoring SLA budget ensuring there is not a deficit at the end of the financial year;- Ensuring all HR functions are undertaken and executed;- Ensuring compliance with all Health and Safety legislation appertaining to staff.;- Undertaking school audits supporting Site Management Support SLA to establish standard and quality of both caretaking and cleaning on school sites;- Supporting the Site Development and Support Teams process of Fire Risk Assessments and Asbestos Management Plans to ensure data is current. Undertake Fire Risk Assessments as part of the teams’ approach and commitments;- Providing technical data to support the teams Asset Management Planning process along with supporting schools and corporate colleagues;- Supporting the delivery of the Key Holding Service SLA, liaising with schools around issues of response and attendance. Liaising with finance colleagues within the team regarding recharges and budget control. Show less

• Nov 2005 - Jul 2009

- Responsibility for the production of all of the Authority’s Educational asset’s measured survey layout plans;- Management of own schedule to ensure over 120 measured surveys are kept up to date on a priority based rolling programme of work;- Direct involvement with Construction firms to produce measured survey layouts;- Contribution towards compliance with Department for Education legislation regarding room volume and energy use calculations;- Liaison with colleagues in Site Development Department to produce fire risk assessments, architectural refurbishment and extension projects, and in Catering and Cleaning to calculate work schedules;- Undertaking administrative and clerical functions of the team. Show less