Experience

Fortress Operations Ltd t/a McDonald's

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Learning and Development Manager

  • Aug 2020 - Present

• Business Manager

  • Dec 2017 - Aug 2020



Lidl GB

• United Kingdom
• Retail
• 700 & Above Employee

• Store Manager

  • Oct 2016 - Dec 2017

  Experienced Retail Manager with a demonstrated history within the retail/hospitality sector. Skilled in people management, training and development, sales, cost control, trading compliance and environmental awareness. Experienced Retail Manager with a demonstrated history within the retail/hospitality sector. Skilled in people management, training and development, sales, cost control, trading compliance and environmental awareness.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Business Manager

  • Nov 1998 - Oct 2016

  From 1998-2016 worked through the ranks of Trainee Manager through to Business Manager. My last working store was a busy drive thru restaurant with an annual turnover of £3.5 million pound. Responsible for coaching and motivational leadership of a team of over 100 staff and managers and ensuring the team deliver the best possible Quality, Service and Cleanliness to all customers whilst at the same time ensuring the business stays financially strong. Ensuring monthly P&L budgeting and controls are in place to assist with the companies KPI targets and profitability. Ensuring staff performance reviews are completed in a timely manner and ensuring that the world-class training is taking place to assist staff become competent, confident employees. Ordering of stock and compiling month end results to comply with strict targets and controls. Also influencing external stakeholders by creating strong community relationships by visiting, presenting to and assisting local businesses. On several occasions covered holidays and sabbatical leaves for multi sites and reported directly to the Operations Manager covering an average of 5 stores within that remit.

• Education And Training Manager

  • Mar 2013 - Feb 2015

  Working in the Learning and Development Team at McDonald's, we help and support our staff to gain a nationally recognised qualification.Field based support for both franchisees and Company restaurants assisting 510 apprentices with their training, blendid learning and online qualifications in order to gain a nationally recognized qualification at Level 2. The role was to support stores and communicate changes and updates regarding the businesses internal apprenticeship program by arranging visits where I would present to a variety of people (biggest audience being 150), this ranged from trainees all the way to major stakeholders within the business. Responsible for Internal Quality Audits and formal report writing to present my findings. Performed duties including mapping training materials to qualifications for awarding bodies such as City and Guilds and People 1st. During my time in the role I increased the number of learners within my remit and maintained good KPIs in a difficult area with majority second language learners.



GE

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• International Key Account Manager

  • Apr 1995 - Oct 1998

  Working within the National Accounts team I was solely responsible for the international Expatriates expenses and rentals whilst seconded to the United Kingdom Working within the National Accounts team I was solely responsible for the international Expatriates expenses and rentals whilst seconded to the United Kingdom



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Accounts

  • Aug 1992 - Apr 1995

  Working within the accounts department at the Park Lane Hilton I was responsible for all aspects of accounts payable and receivable. Reporting directly to the Head Of Accounting I looked after the day to day expenses and billing of everything within the hotel. Working within the accounts department at the Park Lane Hilton I was responsible for all aspects of accounts payable and receivable. Reporting directly to the Head Of Accounting I looked after the day to day expenses and billing of everything within the hotel.