Experience

SeaQuest

• United States
• Entertainment Providers
• 1 - 100 Employee

• Director Of Operations

  • Sep 2021 - Present

• General Manager

  • Mar 2017 - Sep 2021

  · Responsible for monitoring and directing all team members to ensure a fun, productive and positive company culture.· Hire and train team members to take ownership, have fun, respect each other and guests, uphold the strictest levels of integrity and bring value to the community.· Responsible for the operating budget, policies and procedures to provide leadership in the general marketing of the enterprise. About SeaQuest Interactive Aquarium: An adventure through rain forests, deserts and the depths of the seas with exciting exhibits and activities for family and children of all ages. Pet stingrays, feed toucans, encounter the caimans and marvel at the sharks, it’s a completely interactive experience for the entire family! Discover exotic exhibits full of sea life, rain forest reptiles, tropical birds, vast desert species and more! You’ll be up-close and personal while interacting with over 300 species and 1,500 animals from every corner of the globe. Show less



Fusion Biotech

• Vice President of Sales

  • Jul 2016 - Mar 2017

  Fusion Biotech was founded in 2009 and currently has its headquarters located in Sandy, Utah. Utah is the #1 city in the country for natural supplement manufacturing, and our suppliers are industry leaders in their respective manufacturing capabilities. All of our products are subject to rigorous testing against globally recognized quality standards. Every product undergoes extensive evaluation in our quality control laboratories. Our products are processed to the highest quality standards in an CGMP (Common Good Manufacturing Practices) certified facility in the USA. Show less



Moapa Paiute Travel Plaza

• United States
• Insurance
• 1 - 100 Employee

• General Manager

  • Oct 2014 - Jun 2016

  • Oversee general operations and day-to-day activities for the entire facility including retail store, restaurant, gas station and casino. • Increased profit in first year by 400%. • Manage all departments, recruit, train and coach staff. • Direct and coordinate all business activities, including negotiation of pricing, sales and distribution of products. • Responsible for all financial for all financial and budget activities to fund operations. • Maximize and increase efficiency while minimizing operating expenses. • Plan and direct media marketing and sales promotions. • Research and identify trends to effectively book celebrity talent and entertainment for on property concert venue. Show less



Marshall Retail Group

• Las Vegas, Nevada Area

• Manager

  • Jan 2014 - May 2014

  • Provide the highest levels of customer service to support the growth of sales. • Ensure that the store is clean and products are properly presented. • Participate in regular team briefings, meetings and on the job coaching sessions. • Enhance quality and maintain integrity of the store image. • Adhere to cash handling/management procedure. • Motivate and support in the sales of products, offer guidance and assistance as needed to facilitate sales. • Provide the highest levels of customer service to support the growth of sales. • Ensure that the store is clean and products are properly presented. • Participate in regular team briefings, meetings and on the job coaching sessions. • Enhance quality and maintain integrity of the store image. • Adhere to cash handling/management procedure. • Motivate and support in the sales of products, offer guidance and assistance as needed to facilitate sales.



Sears

• United States
• Retail
• 700 & Above Employee

• Manager

  • Jun 2010 - Nov 2013

  • Plan and implement sales, marketing and operational activities. • Recruit new hires, mentor & coach associates. • Monitor sales operations, inventory and administration. • Analyze margin and profit levels for departments.and Identify merchandise assortment opportunities. • Maintain national presentation, signing and pricing standards. • Work closely with company partners to ensure understanding of the respective support areas while achieving mutual business goals and ensuring customer satisfaction levels are achieved within the department. Show less



Ford Credit

• United States
• Financial Services
• 700 & Above Employee

• Loss Prevention Specialist

  • Apr 2006 - Apr 2010

  • Managed a multi-million dollar portfolio and consistently achieved budget & delinquency goals. • Located customers, determined reasons for overdue payments and reviewed terms of sales or credit contracts. • Complied with federal, state, and company policies, procedures, and regulation. • Managed a multi-million dollar portfolio and consistently achieved budget & delinquency goals. • Located customers, determined reasons for overdue payments and reviewed terms of sales or credit contracts. • Complied with federal, state, and company policies, procedures, and regulation.



Credit One Bank

• United States
• Financial Services
• 700 & Above Employee

• Collections

  • Jun 2005 - Apr 2006

  • Initiated outbound calls to customers with delinquent accounts, obtained commitments to pay, ensured financial goals achieved. • Suspended, disconnected and reconnected accounts through the billing system. • Answered inbound calls from customers with delinquent accounts, collected payment or negotiated payment arrangements to match delinquency with acceptable company standards. • Initiated outbound calls to customers with delinquent accounts, obtained commitments to pay, ensured financial goals achieved. • Suspended, disconnected and reconnected accounts through the billing system. • Answered inbound calls from customers with delinquent accounts, collected payment or negotiated payment arrangements to match delinquency with acceptable company standards.



US Airways (formerly America West AIrlines)

• Las Vegas, NV

• Supervisor - Passenger Services

  • Jan 2000 - May 2005

  • Managed the operation of the Check-in Counter and Gate readiness for flight arrivals and departures. • Ensured the staff provided a high quality, fast, efficient and friendly customer service experience. • Organized workflow, task assignments and operational priorities, provided complex operational issue resolution. • Created methods to alleviate stressful situations and enabled all available resources to perform at optimal levels. • Conducted staff performance reviews and mentored new employees in all aspects of job performance. Show less



RITE AID

• Retail
• 700 & Above Employee

• District Manager

  • Jan 1988 - Jul 1999

  • Directed the Pharmacy, Store and Loss Prevention Managers in the planning, development, and execution of district business policies and objectives to achieve sales, prescription growth, margin, and profitability. • Responsible for the district retail budgets including sales, prescription growth, margin, labor and expenses and overall P&L results. • Conducted frequent store visits and provided shrink management tools to ensure satisfactory shrink results. • Trained and developed Store Management and ensured the proper employees were promoted for long term career development. • Developed district succession plans for all store management positions. • Ensured customer service programs were properly implemented in order to guarantee a high level of customer satisfaction & loyalty. • Executed all corporate marketing, merchandise, and operating programs to drive sales, prescription growth and profits in all stores. • Conducted management and store meetings to address operations and drive accountability with store management on profitability. • Conducted annual performance appraisals for Store Managers. • Directed the activities associated with remodels, resets, and script acquisitions. • Adhered to all FLSA laws, regulatory compliance and OSHA requirements. Show less