Experience

Best Western Premier Park Hotel

• United States
• Events Services
• 1 - 100 Employee

• Director of Sales & Assistant General Manager

  • Dec 2019 - Present

  Madison, Wisconsin Area

• Senior Sales Manager

  • Sep 2016 - Dec 2019

  Madison, Wisconsin Area

• Sales Manager

  • Jul 2013 - Sep 2016

  Madison, Wisconsin Area • Develop and maintain existing corporate client accounts and local negotiated rate (LNR) market segments while identifying and soliciting new business to achieve personal and hotel revenue goals. • Consistently develop strong, lasting relationships with clients and executive decision makers of companies and negotiate effectively to close business deals. • Provide timely responses to requests for proposals and contracts and follow up with clients about reserving guest room blocks and… Show more • Develop and maintain existing corporate client accounts and local negotiated rate (LNR) market segments while identifying and soliciting new business to achieve personal and hotel revenue goals. • Consistently develop strong, lasting relationships with clients and executive decision makers of companies and negotiate effectively to close business deals. • Provide timely responses to requests for proposals and contracts and follow up with clients about reserving guest room blocks and meeting room accommodations. • Participate in trade shows, training sessions, and sales meetings to maintain product knowledge. • Serve as face of the 214 room hotel while at various networking and social events in the Madison area.



Kalahari Resorts & Conventions

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Supervisor

  • May 2012 - Jul 2013

  Wisconsin Dells, Wisconsin • Serving as the face of the 756 room Resort & Convention Center while providing exceptional and pleasant service to guests that is “Beyond Expectations”. • Using problem solving to deal with guest complaints, recovery, and billings. • Oversee Guest Services Representatives, Bell Staff & Concierge, uphold employee morale, and efficiently schedule associates. • Manage the inventory of rooms along with their availability. • Aid to the Front Office Manager completing delegated… Show more • Serving as the face of the 756 room Resort & Convention Center while providing exceptional and pleasant service to guests that is “Beyond Expectations”. • Using problem solving to deal with guest complaints, recovery, and billings. • Oversee Guest Services Representatives, Bell Staff & Concierge, uphold employee morale, and efficiently schedule associates. • Manage the inventory of rooms along with their availability. • Aid to the Front Office Manager completing delegated tasks and duties.

• Intern Coordinator

  • May 2012 - Jun 2012

  WIsconsin Dells, Wisconsin • Coordinator of 10 Interns into various departments while working numerous tasks in the Human Resources Department.



The Hotel at Kirkwood Center

• United States
• Hospitality
• 1 - 100 Employee

• Student/Intern

  • Aug 2010 - May 2012

  Cedar Rapids, Iowa • Participated in the revenue forecasting and prepared variance reports. • Participated in schedule management and arranged written variance reports. • Conducted various competencies throughout all departments of the 4-Diamond, full service Hotel.

• Intern

  • May 2011 - Aug 2011

  Wisconsin Dells, Wisconsin • Performed outstanding guest service within the departments of the Front Desk, Concierge Desk, Bell Services, and Housekeeping & Laundry. • Completed administrative tasks and supervised lifeguards throughout the indoor and outdoor waterpark.



Winegar Works Marina

• United States
• Hospitality

• Gas Dock Attendant & Detail Specialist

  • May 2005 - Sep 2010

  Guttenberg, Iowa