Experience

Charter

• Canada
• IT Services and IT Consulting
• 300 - 400 Employee

• tech support - video repair

  • Nov 2016 - Present

  Providing support for customers with varying levels of technical "know-how" Providing support for customers with varying levels of technical "know-how"



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Customer Account Executive

  • Mar 2015 - Aug 2016

  • Exceed fluctuating sales and revenue goals on a monthly basis. • Staying educated on the ever-changing landscape of Cable TV, High-Speed Internet, Digital Voice Services, and Wireless Home Automation/Security. • Setting a customer-centric focus from start to finish of the interaction to improve our public image while staying within certain parameters to increase call efficiency. • Working closely with the Sales Support Team to escalate any issues found within training documents and the sales system Show less



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Feb 2012 - Sep 2013

  Working on two top tier stores, I was required to have an extensive knowledge of the products I worked with most closely. Not just a knowledge of the product, but also how and the best way to use them. I was not only expected to provide great customer service, but also meet competitive sales goals. Working on two top tier stores, I was required to have an extensive knowledge of the products I worked with most closely. Not just a knowledge of the product, but also how and the best way to use them. I was not only expected to provide great customer service, but also meet competitive sales goals.