Customer Service Specialist

• Apr 2021 - Present

Customer Service Specialist regarding variables related to the e-commerce such as customer care, logistics, transactions, technical and product issues. Customer Service Specialist regarding variables related to the e-commerce such as customer care, logistics, transactions, technical and product issues.

IT/FLS Agent for Celsa Group (Sweden, Norway, Denmark, Spain and UK)

• Jan 2019 - Aug 2020

First level IT Support for Celsa Group in Sweden, Norway, Denmark, UK and Spain, solving user- and some network related issues for workstations with windows, periphericals and basic SAP management. First level IT Support for Celsa Group in Sweden, Norway, Denmark, UK and Spain, solving user- and some network related issues for workstations with windows, periphericals and basic SAP management.

Consumer Service and Contact Center Agent for MICHELIN Sweden, Norway and Spain

• Oct 2017 - Aug 2018

Technical Customer Support oriented to give technical support to 4-wheel products. Part of the winning team of The Customer Service of The Year Award Spain 2018 Technical Customer Support oriented to give technical support to 4-wheel products. Part of the winning team of The Customer Service of The Year Award Spain 2018

Master in Science Thesis Writer

• Sep 2016 - Dec 2017

Writing Thesis to obtain the degree of Master In Science (MSc) in Physical Geography and Ecosystem Analysis with co-operation with the General Directorate of Integrated Solid Waste Management of Bolivia Writing Thesis to obtain the degree of Master In Science (MSc) in Physical Geography and Ecosystem Analysis with co-operation with the General Directorate of Integrated Solid Waste Management of Bolivia

Saxophone Teacher

• Jan 2015 - Jul 2016

Science and Mathematics Teacher

• Dec 2014 - Jul 2016

IT-, Quality & Environmental Manager

• Mar 2014 - Dec 2014

Responsible of the management of the norms ISO 9000 & 14000 and IT-infrastructure Responsible of the management of the norms ISO 9000 & 14000 and IT-infrastructure

Student assistant, substitute teacher

• Feb 2008 - Feb 2014

Student assistant and Substitute teacher in Science and Mathematics Student assistant and Substitute teacher in Science and Mathematics

Technical Project Manager

• May 2010 - Aug 2010

Technical Project Manager responsible of the technical and scientific aspects on the summer project "Schysst Sommar", designed to introduce youth from vulnerable areas into an improved relation with the environment. Technical Project Manager responsible of the technical and scientific aspects on the summer project "Schysst Sommar", designed to introduce youth from vulnerable areas into an improved relation with the environment.

Engineering Consultant

• Aug 2006 - Oct 2007

Consultant Engineer at the Solid Waste Group, part of the Construction Engineering School Consultant Engineer at the Solid Waste Group, part of the Construction Engineering School

Environmental Engineer

• Jun 2004 - Jul 2006

Responsible for the administration and management of the groups solid waste management facilities. Responsible for the administration and management of the groups solid waste management facilities.

Graduate Engineering Trainee

• Jan 2004 - Mar 2004

Trainee in HSEC (Health, Security, Environment and Community) Trainee in HSEC (Health, Security, Environment and Community)

Documentation Assistant

• 2001 - 2003

Responsible for the documentation system in compliance with the Quality Management System standard ISO9000-2000 Responsible for the documentation system in compliance with the Quality Management System standard ISO9000-2000

Technical Trainee

• Nov 1999 - Mar 2000

Technical Trainee at the IS/IT department as maintenance and on site support. Technical Trainee at the IS/IT department as maintenance and on site support.