Experience

acceptcards® Independent Payment Experts

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Merchant Consultant

  • Mar 2017 - Present



UPG plc

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Merchant Consultant

  • Oct 2014 - Present



NatWest

• Banking
• 700 & Above Employee

• Senior Private Banking Manager

  • Dec 2001 - Jul 2014

  Manage an identified portfolio of private clients; conduct structured interviews and service reviews, identifying customer needs and priorities, deliver products that are fit for purpose. Provide clients with timely and accurate information to enable them to make informed decisions regarding their choice of products and services. Seek feedback from clients at and following client reviews and act on this. When complaints are received and /or errors found, ensure that these are promptly resolved, put right and learned from. Proactively build excellent relationships with branch staff, management team and other internal contacts to ensure a high level of customer service is maintained. Show less