Experience

Mural Corporation

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Microsoft MTR Specialist Engineer

  • Jun 2023 - Present

  - Specialized in Microsoft Teams Rooms Andriod and Microsoft Teams Rooms Windows- Supported all facets with certified devices for MTRW and MTRA- Constant utilization of Microsoft's in house CRM- Assist small to enterprise level companies with issues pertaining to Microsoft Teams Rooms, and documentation of said issues.- Collaborating with other Microsoft Engineers to deliver rapid fixes and solutions for mission-critical scenarios

• Microsoft 365 EDU Engineer

  • Mar 2023 - Jul 2023

  - Specialized in Microsoft 365 troubleshooting for Win/Mac- Supported all facets of Exchange Online, Teams, SharePoint Online, OneDrive, Azure Active Directory, - Microsoft 365 for Business licensing, Microsoft Defender, Microsoft Purview, and Microsoft Intune. and Migrations to Microsoft 365 for Business- Assisting Microsoft 365 small to enterprise-level EDU clients with deploying M365 cloud services, M365 security and compliance, DNS configuration and School Data Sync.- Assessing client business needs, and delivering cloud solutions to best meet or exceed client expectations through consultation services.- Collaborating with Microsoft Engineering to deliver rapid fixes and solutions for mission-critical scenarios - Resolving over 1,500 cases involving the entire Microsoft 365 product line with customer satisfaction of 4.8 out of 5- Helped develop training to improve ambassador efficiency, bolstering metrics for a live support team- Helped mentor and coaching new hires Show less

• Microsoft Concierge Sr. Service Engineer

  • Aug 2021 - Mar 2023

  - Specialized in Microsoft 365 troubleshooting for Win/Mac- Supported all facets of Exchange Online, Teams, SharePoint Online, OneDrive, Azure Active Directory, - Microsoft 365 for Business licensing, Microsoft Defender, Microsoft Purview, and Microsoft Intune. and Migrations to Microsoft 365 for Business- Assisting Microsoft 365 small to enterprise-level business clients with deploying M365 cloud services, M365 security and compliance, and DNS configuration.- Assessing client business needs, and delivering cloud solutions to best meet or exceed client expectations through consultation services.- Ran migrations between providers and Hybrid deployments- Collaborating with Microsoft Engineering to deliver rapid fixes and solutions for mission-critical scenarios - Resolving over 1,500 cases involving the entire Microsoft 365 product line with customer satisfaction of 4.8 out of 5- Helped develop training to improve ambassador efficiency, bolstering metrics for a live support team- Helped mentor and coaching new hires Show less



Barro's Pizza

• Litchfield Park, Arizona, United States

• Delivery Driver

  • Feb 2015 - Jul 2020

  -Delivered products -Collected payments -Maintained service cycle -Managed orders from staging areas -Assisted in food preparation -Ensured exceptional customer service -Assisted with technical issues -Mentored new hires -Delivered products -Collected payments -Maintained service cycle -Managed orders from staging areas -Assisted in food preparation -Ensured exceptional customer service -Assisted with technical issues -Mentored new hires



IT Support and Graphic design

• Colorado Springs, Colorado, United States

• Independent Consultant

  • Mar 2010 - Jan 2015

  -Provided on-site software and hardware installation -Troubleshooting and repair services -Created animated Websites -Managed development processes (Start to Finish) -Provided on-site software and hardware installation -Troubleshooting and repair services -Created animated Websites -Managed development processes (Start to Finish)



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Customer Service Representative

  • Feb 2009 - Jan 2010

  -Provided software and hardware installation and repair services -Created business graphics and publications -Trained and instructed co-workers on the use of software -Helped customers determine the proper warranty for their purchases -Provided software and hardware installation and repair services -Created business graphics and publications -Trained and instructed co-workers on the use of software -Helped customers determine the proper warranty for their purchases