Experience

Warmup, Inc

• United States
• Software Development
• 1 - 100 Employee

• Sales Support Specialist

  • Apr 2011 - Oct 2011

  Danbury, CT Provided superior customer service via telephone and the company’s live chat service. Through these means, I successfully answered a variety of inquires relating to warmup’s services and products, facilitated customer acquisition and retention goals, educated prospective buyers and followed up with customer satisfaction calls. With focused attention to detail, I maintained accurate customer information in the company’s NetSuite database. By effectively listening to the needs and issues… Show more Provided superior customer service via telephone and the company’s live chat service. Through these means, I successfully answered a variety of inquires relating to warmup’s services and products, facilitated customer acquisition and retention goals, educated prospective buyers and followed up with customer satisfaction calls. With focused attention to detail, I maintained accurate customer information in the company’s NetSuite database. By effectively listening to the needs and issues of prospective customers, I was able to suggest appropriate solutions to our customers in harmony with direction from senior sales and technical staff.Supported sales representatives throughout North America. Regular activities involved passing on qualified sales leads, ensuring shipment/ordering of marketing materials as requested by sales reps, assisting in identifying and nurturing key accounts. Show less



Cybersettle Inc.

• United States
• Consumer Services

• Senior Account Executive

  • Apr 2008 - Jan 2009

  This position required me to interact as an intermediary between attorneys and insurance adjusters on a daily basis. I was effective in doing this by drawing on specific personality traits, namely being an attentive listener, polite, sympathetic, patient and possessing a desire to help resolve issues. Recruited to manage a high profile project for a firm providing legal claims management services to major corporations, municipalities, and attorneys. Led a five-state, pilot project to… Show more This position required me to interact as an intermediary between attorneys and insurance adjusters on a daily basis. I was effective in doing this by drawing on specific personality traits, namely being an attentive listener, polite, sympathetic, patient and possessing a desire to help resolve issues. Recruited to manage a high profile project for a firm providing legal claims management services to major corporations, municipalities, and attorneys. Led a five-state, pilot project to transition Wal-Mart to firm’s patented, online claims settlement system. Utilizing my ability to understand the needs and concerns of others, I was able to energize adjusters to become proactive advocates in enlisting plaintiffs’ attorneys to participate in online settlement. This was accomplished despite some initial ambivalence on their part. Through face to face and telephone/webinar based training sessions, I taught new customers how to effectively use Cybersettle’s technology. Partnered with the sales team to educate and support 30 claims adjusters at Wal-Mart corporate headquarters on the patented, online process for the settlement of personal injury, property damage, and Workers’ Compensation claims. Show less



MedQuest

• Germany
• Hospitals and Health Care

• Director of Sales and Marketing

  • Mar 2007 - Mar 2008

  By effectively listening to the needs and concerns of attorneys, as well as by asking appropriate questions, I was able to communicate the ability of MedQuest (a company that assisted attorneys in obtaining medical expert reviews) to meet their objectives. Designed and executed marketing and sales strategies to promote the services of a company that provided medical expert witness services to law firms nationwide. Created new print, electronic, and trade show marketing materials. Grew… Show more By effectively listening to the needs and concerns of attorneys, as well as by asking appropriate questions, I was able to communicate the ability of MedQuest (a company that assisted attorneys in obtaining medical expert reviews) to meet their objectives. Designed and executed marketing and sales strategies to promote the services of a company that provided medical expert witness services to law firms nationwide. Created new print, electronic, and trade show marketing materials. Grew account base while significantly improving firm’s visibility in the industry through actively calling on established clients, reaching out to new law firms, and promoting company’s services at legal trade shows and industry conferences. Developed strategies to educate law firms on the benefits of MedQuest’s unique service that focused on intense screening of medical professionals to ensure attorneys the highest quality and most effective witnesses. Show less



CYBERSETTLE, INC

• United States
• Consumer Services

• Account Executive

  • Mar 2000 - Feb 2007

  This position required me to interact as an intermediary between attorneys and insurance adjusters on a daily basis. I was effective in doing this by drawing on specific personality traits, namely being an attentive listener, polite, sympathetic, patient and possessing a desire to help resolve issues. Utilizing my ability to understand the needs and concerns of others, I was able to energize adjusters to become proactive advocates in enlisting plaintiffs’ attorneys to participate in online… Show more This position required me to interact as an intermediary between attorneys and insurance adjusters on a daily basis. I was effective in doing this by drawing on specific personality traits, namely being an attentive listener, polite, sympathetic, patient and possessing a desire to help resolve issues. Utilizing my ability to understand the needs and concerns of others, I was able to energize adjusters to become proactive advocates in enlisting plaintiffs’ attorneys to participate in online settlement. This was accomplished despite some initial ambivalence on their part. Through face to face and telephone/webinar based training sessions, I taught new customers how to effectively use Cybersettle’s technology. Show less