Experience

The Letting Game

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Head of Property Management

  • Jan 2022 - Present

• Property Manager

  • Aug 2021 - Jan 2022



Somerdale Pavilion Trust

• Bristol, England, United Kingdom

• Head of Sports and Leisure Facilities

  • Jan 2021 - Aug 2021

  As the Head of Sports & Leisure Facilities, I have the responsibility for the financial and operational performance of each site. Establishing a strategic direction for the company, devising methods to improve business performance, and providing guidance to all departments. Developing and maintaining an operational budget of £1.3m, monitoring financial accounts and implementing corrective plans, as needed to keep revenue and expenses aligned with the budget. Assist the Board of Trustees with all preparation material for capital projects, providing recommendations. Chair weekly senior management meetings to keep focused on board directives and financial targets. Deliver quarterly financial and operational reports to Board of Trustees. Identify key areas of growth for the strategic planning framework. Assist with the continuation of the long-term sporting covenant (50 years) Directly responsible for the review of the inherited operational grounds loss and implementing actions to make profitable. Show less



Somerdale Pavilion Trust

• Keynsham, Bristol

• Operations Manager

  • Sep 2019 - Jan 2021

  Aiming to achieve the sites wider objectives whilst overseeing the day to day fitness, leisure, hospitality and facilities operations at the Somerdale Pavilion and The Chocolate Quarter Gym & Spa. During this role; • I have worked towards turning around an existing business that was losing £65000.00 per month, to now making a small profit in five months. I achieved this by; 1. Reorganising the existing team to improve operational efficiencies, whilst maintaining and delivering a high level of customer service. 2. Refurbished the existing facilities to grow memberships and levels of participation in the fitness and leisure activities. 3. Introduced new revenue streams into the business by building relationships with local businesses. • I am answerable for the performance of the business, ensuring the forecasted financial targets and KPI’s are achieved, delivering reports as required for the Head of Operations. • I am responsible for budget management across the Gym & Spa, Food & Beverage, Housekeeping, Estates and Facilities. • Ensure that all contracts, licences and documentation required for the safe and effective operations of the facilities are up to date and adhered to. • Deliver appropriate people management as required (recruitment, induction, development, appraisals and performance and absence management). • Control marketing material and social media platforms, ensuring all are accurate and up to date with efficient response times. SOMERDALE PAVILION A sports and leisure pavilion with the following services; Gym Group exercise studio x 2 Multi sports grass facility (12 x Football, 1 x Golf course (9 hole), Baseball x 1, Cricket x 3) Tennis courts x 2 5 a-side football pitches x 2 12 x changing room First aid room Sports bar and cafe (Capacity x200) THE CHOCOLATE QUARTER SPA & GYM A Spa and Gym facility with the following services; Gym Spa (Deck Level Pool, Sauna & Spa) 2 x dry changing rooms 2 x wet changing Show less



St Monica Trust

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Front Of House Manager

  • Aug 2017 - Sep 2019

  My aim is to support the General Manager in achieving the sites wider objectives whilst overseeing the commercial outlets and facilities operations within a contemporary retirement village and community. The Chocolate Quarter is the Trust’s first commercial venture and being part of the Senior Executive Team has allowed me to develop my project, people and time management skills to a high level. • Responsible for opening two commercial outlets, catering for 96 bed care home, 136 independent living accommodation in addition to external customers. Both outlets now running successfully, on average, with net takings of £10, 000.00 per week. • Deputy to the General Manager, sharing responsibility of the day-to-day operations of the site, leading a team of senior managers in line with the trust’s objectives and vision. • Answerable for the performance of both commercial outlets, ensuring they achieve and exceed the forecasted budgets and sales. • Accountable for recruitment of new staff to the catering department and responsible for performance management of a team of twenty plus members, delivering various types of service. • Ensuring a high level of customer service delivery in our outlets whilst maintaining a high level of presentation and cleanliness. • Responsible for all licensing, food safety, health and safety within the catering department. • Accountable for cost control of wet stock, labour, cleaning supplies and waste in the catering department. • Responsible for the installation and maintenance of the EPOS systems on site; Food & beverage outlets, Concierge department, TCQ Spa & Gym. • Accountable for the control of customer data and assurance of GDPR compliance. • Responsible for installation and overseeing the cash handling, banking and safe procedures across the site for safe and efficient dealings with G4S. Show less



Cordia (Services) LLP

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Hospitality Manager

  • Jul 2016 - Aug 2017

  Cordia- Kelvingrove Café - (June 2016 to August 2017)Restaurant based in the third most popular tourist attraction in Scotland with 1.5million visitors a year. Promoted to Hospitality Manager working in the restaurant that sits 200 people and turns over £2-4,000 per day.• Multi-site experience gained by leading events and operations in museums, colleges and sport and leisure facilities depending on the type of contract.• Accountable for front of house services and events operations accommodating between 500- 1000 for reception drinks, canapes and dinner.• Responsible for performance management for a FOH team of twenty plus members, delivering various types of service.• Responsible for recruitment of staff implementing training, such as, manual handling, licensing and food and health safety. • Accountable for delivering daily, weekly, monthly and period end financial reports to senior management. • Responsible for all licensing, food safety, health and safety within the catering department. • Account Manager for beverage procurement for the venue.• Implemented a stock control system, which allowed accurate stock control and GP percentage results. Show less

• Hospitality Representative

  • Jul 2010 - Jun 2016

• Distribution Manager

  • Jul 2014 - Aug 2014

  Commonwealth Games 2014

• Hospitality Team Leader

  • Jul 2014 - Aug 2014

  Commonwealth Games 2014