Experience

Sonatype
• United States
• Software Development
• 400 - 500 Employee
• SaaS Operations Administrator

  • May 2023 - Present


BitSight Technologies

• United States
• Information Technology & Services
• 1 - 100 Employee

• IT Security Analyst

  • Sep 2018 - May 2023

  Boston, Massachusetts, United States - Maintaining and improving the company networking equipment - Perform IT onboarding for all new employees - Troubleshoot hardware and software application issues reported by users - Maintain IT Support ticket queue and provide first-touch and ongoing employee support - Provision and issue laptops and accounts for new or current employees - Manage Jamf policies, procedures, configurations, scripts, configuration profiles, and implementation - Develop zero-touch deployment… Show more - Maintaining and improving the company networking equipment - Perform IT onboarding for all new employees - Troubleshoot hardware and software application issues reported by users - Maintain IT Support ticket queue and provide first-touch and ongoing employee support - Provision and issue laptops and accounts for new or current employees - Manage Jamf policies, procedures, configurations, scripts, configuration profiles, and implementation - Develop zero-touch deployment policies - Manage G Suite needs, including email, Drive, and Calendar curation - Manage Okta provisioning and applications - Build complex, thorough automation workflows via Okta directory rules and Bettercloud integrations - Maintain office access privileges through Brivo administration - Administrate most software tools org-wide

• Technical Research Quality Assurer

  • May 2017 - Sep 2018

  Cambridge, Massachusetts Verification of IP address ranges and metadata collected by researchers, bug reporting, providing feedback.

• Technical Researcher

  • Jul 2016 - May 2017

  Identification of IP Address ranges and other related networking/online presence of organizations, products, and other requests. Collation of metadata.