Assistant Store Director

• Jul 2023 - Present

Retail Store Manager

• Jun 2022 - Jul 2023

Territory Manager

• Jun 2021 - Jun 2022

•Provides overall planning, direction, and control to a defined district, to achieve operating and financial goals. •Oversees a district with the main objective of driving portfolio performance through strategic management and executive level support. •Facilitates the development of strategic operations plans aligned with the client’s mission, vision, and objectives. •Maintains all business records, processes and documentation as required to include personnel records, delivery and invoice records, product and asset inventories, MEI/VCR data, DOT requirements, and client sales, contact and pricing communication. Show less

General Manager

• Jan 2010 - Jun 2021

• Managed all facets of the retail store operation, including but not limited to; the daily operation of a retail area including personnel management, budgetary controls and inventory controls while maintaining the highest level of customer service. Reviews budgets and develop the annual operating plan business review.• Collaborated with company leaders to understand overall business goals and creates a store operating plan to support these objectives. • Collaborated with District Manager and peers to plan and execute new product and category launches, and legal sign off; consolidates and maintains market intelligence through market research, internal data analytics, third-party data analytics, and industry data trends.• Monitored performance and productivity measures for purpose of maximizing Operation excellence, which includes: service, quality, and cost control.• Coordinated the delivery of eyewear products to customers according to company guidelines; operates equipment necessary to adjust eyewear as needed.• Continuously enforced quality standards at store level, reduced remake production 50% in addition to operating costs; creates a culture of safety while providing a high quality of service.• Listened and responded immediately with an appropriate level of concern to all customer issues. Analyzes, solves, and corrects customer service issues; improved Customer Service levels 70% with staff training & development.• Increased sales profitability 58% in 2010, maintained year-over-year growth for 10 consecutive years.•Worked with District Manager in gathering data and assisting in the sales process in pursuit of new business.• Motivated employees to exceed on performance standards and recognizes star performers. Show less

Assistant Manager

• Mar 2008 - Jan 2010

• Monitored and achieved profit, sales and performance goals.• Ensured store promotions, advertising, and visual merchandising were in place and all associates and doctors were aware of current promotions.• Created a climate of unsurpassed customer service by maximizing the performance of a group of enthusiastic and engaged Sales, Operations employees.• Communicated with the General Manger, District Manager, and Corporate Office and created store sales reporting as required.• Assisted General Manager with sales forecasting, staffing needs, recruiting, training and retaining a high caliber staff.• Supervised and motivated Opticians and Sales Associates; ensured the timely completion of day-to-day functions. Motivated Associates to exceed performance standards.• Provided monthly and quarterly sales and marketing reports with a focus on key insights and competitive information.• Articulated ideas and issues clearly, concisely and persuasively to a variety of audiences with cultural diversity in mind. Show less

Optician

• Jan 2005 - Mar 2008

• Delivered an extraordinary experience to each and every patient. Provided patients with a complete understanding of customized recommendations for products and services.• Kept current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.• Took and returned patient calls, updated patients on order status and resolved order issues as they arose. Escalated any issues with the Store Manager, as necessary.• Assisted patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.• Collected eye and face measurements to ensure proper fit; educated patients on proper eyeglass and contact lens care.• Interpreted prescriptions written by optometrist and ophthalmologist.• Created work orders for lab technicians, specifying information on lenses needed.• Dispensed glasses by inspecting the product, checked for proper fit, adjusted if necessary, and asked for feedback.• Adjusted eyewear to ensure visual acuity, proper fit, and patient comfort. Used various tools, performs eyewear adjustments and repairs. Show less