Experience

MobiKash Afrika Limited

• Financial Services
• 1 - 100 Employee

• Customer Care Executive

  • Feb 2015 - Present

• customer care agent

  • Jan 2015 - Present

   Handling customers queries over the phone or email Educate current and potential customers with products and service information.  Maintain accurate customer records. Make and receive calls as assigned by head of customer care supervisor. Handle objections by building rapport with customers and Answer high volume of calls & maintain rapid response Update information onto the CRM and perform routine clerical e.g. typing, filing as assigned by other departments Patiently listen and respond to customer queries and escalate customer’s queries to relevant job roles necessary. Understand and adhere to the escalation process and co-ordinate incoming and outgoing mails Complete call logs and reports and Receive calls from current and potential clients Answer questions about product details, the company and issues with account for the customers. Actively participate in team meetings and any other duties assigned by customer care team leader Meet Quality Assurance Requirements and Co-ordinate presentation Show less



Horizon Contact Centers Ltd

• Kenya
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Customer Service Representative

  • Jan 2012 - Nov 2014

   Handling customers queries over the phone or email  Educate current and potential customers with products and service information.  Maintain accurate customer records.  Make and receive calls as assigned by head of customer care supervisor.  Handle objections by building rapport with customers and Answer high volume of calls & maintain rapid response  Update information onto the CRM and perform routine clerical e.g. typing, filing as assigned by other departments  Patiently listen and respond to customer queries and escalate customer’s queries to relevant job roles necessary.  Understand and adhere to the escalation process and co-ordinate incoming and outgoing mails  Complete call logs and reports and Receive calls from current and potential clients  Answer questions about product details, the company and issues with account for the customers.  Actively participate in team meetings and any other duties assigned by customer care team leader  Meet Quality Assurance Requirements and Co-ordinate presentation Show less



datanet genius

• India
• Consumer Services

• Data Entry Clerk

  • Jan 2007 - Nov 2013

   Entering & verification of data into the application systems  Data entry clerk, running queries and able to use SPSS, CSPRO to enter data.  Compiling of data entries, Receiving, sorting and proper filing of entered data  Dispatching data and receiving questionnaires and generation of user requested reports.  Mailing verified data entries and exporting data from other system  Preparing, maintaining and updating of an approved and well planned filing classification system.  Inputs information quickly and accurately from a variety of sources into a computer database.  May take customer orders and enter them into a tracking system  Perform any clerical verification & entry jobs as specified from time to time  Assist users in resolving application system issues and preparing of database, tables for data entry using SQL and Access.  Running and maintaining procedures of system Using a live and time computer system inputting orders  Working to set KPI targets and Working with the M&E team and the IT manager Show less