David Matchell

IT Technician at Oaks Christian School
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Contact Information
us****@****om
(386) 825-5501
Location
Los Angeles Metropolitan Area
Languages
  • English -
Skills

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Bio

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Credentials

  • Covid-19 Level A for Film and Production Certificate
    Safe Sets International
    Jun, 2020
    - Oct, 2024
  • Operating Systems and You: Becoming a Power User
    Coursera
    Dec, 2018
    - Oct, 2024
  • The Bits and Bytes of Computer Networking
    Coursera
    Oct, 2018
    - Oct, 2024
  • Technical Support Fundamentals
    Coursera
    Feb, 2018
    - Oct, 2024

Experience

  • Oaks Christian School
    • United States
    • Primary and Secondary Education
    • 100 - 200 Employee
    • IT Technician
      • Aug 2022 - Present

      I set up workstations with computers and network access, and manage a ticket system to handle teacher and student requests efficiently. I provide technical support such as cable management and computer setup with software and settings for school events as well as meeting the daily technical needs of the school. I prioritize network and computer system security, maintaining privacy and data integrity. Additionally, I plan and execute system upgrades, scheduling them around teacher and student availability for minimal disruption. Show less

  • Western Christian School
    • United States
    • Primary and Secondary Education
    • 1 - 100 Employee
    • IT Specialist
      • Jun 2018 - Aug 2022

      In a Microsoft-centric educational setting, I managed various software such as Windows 10, Outlook, Exchange, and Office. Under the IT Manager's guidance, I addressed the campuses’ daily tech needs, interacting with staff through our ticketing system and personally. I monitor network traffic, assist with tech equipment installations—from speakers to smart boards—and troubleshoot diverse devices like desktops, iPads, projectors, and other educational tools. Additionally, I contributed to future project planning, propose tech-enhancements for campus efficiency, and assist in minor web design projects, implementing HTML coding when required. Show less

  • Carnegie Schools LLC
    • Riverside, California
    • IT Manager
      • Aug 2016 - Jun 2018

      I maintain Windows server networks and domain infrastructures (2008, 2012, 2016), design domain group policies, and manage Barracuda firewall and web filters. I've implemented Wi-Fi networks and managed inter-domain routing with layer 3 switches. My work includes VoIP infrastructure deployment, network design, and web filtering across numerous devices. I've also managed a mixed network of Windows 10 and Mac devices, emphasizing security and policy creation. I have expertise in VM Ware server virtualization, mobile device management via AirWatch, and data cabling installation. My responsibilities encompass managing IT equipment inventory and the IT team, and I actively research, implement, and teach new technologies to enhance educational technology integration. Show less

  • Robert Half Techology
    • Desktop Support Tier 1
      • Jun 2016 - Aug 2016

      As a temporary Desktop Support Technician at the Liberty Hill Foundation, I managed IT solutions for a 25-user office environment. Notably, I enhanced issue resolution times for desktop hardware, software, networking, and printing problems. I was acknowledged for exceptional customer service and user-friendly support in a high-demand setting. As a temporary Desktop Support Technician at the Liberty Hill Foundation, I managed IT solutions for a 25-user office environment. Notably, I enhanced issue resolution times for desktop hardware, software, networking, and printing problems. I was acknowledged for exceptional customer service and user-friendly support in a high-demand setting.

  • Azusa Pacific University
    • Higher Education
    • 700 & Above Employee
    • Network and Servers Administrator
      • Jan 2015 - May 2016

      I enhanced repair technicians' efficiency and response times by implementing a new, more effective backup server. I improved customer service and support processes for touch-based devices, mobile devices, servers, and network infrastructure. As a team manager, I spearheaded initiatives for continuous improvement and training to elevate technician expertise, streamline new technology implementation, and optimize communication between managers and customers.

    • Computer Technician
      • May 2014 - Jan 2015

      I streamlined support for software and classroom technology, encompassing computer hardware, laptops, mobile devices, printers, system imaging, and network connectivity. I led initiatives to enhance printer issue resolution and optimize problem-solving via a ticketing system.

    • Repair and Lab Technician
      • Aug 2012 - May 2014

      I demonstrated expertise in supporting PC and Mac hardware, operating systems, and user data, while cultivating strong client relationships to enhance user knowledge and customer service. As a technician for university libraries, I honed superior customer service skills and troubleshooting acumen for system/software issues, printing problems, and end-user tech comprehension.

    • Lab Technician
      • Jan 2012 - Aug 2013

      Within university libraries, I provided customer service and performed troubleshooting for software issues, Microsoft program complications, and general printing problems, thereby assisting a diverse student body.

Education

  • Azusa Pacific University
    Christian Ministries, Christian Studies
    2011 - 2016
  • Charter Oak High School, Covina Ca, 91720
    2007 - 2011

Community

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